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I received quality customer support and an understanding representative helped me resolve my issue.
We’re glad our team could take the time to understand the situation and help get it resolved. Thank you for sharing the outcome!
Wir waren eine Weile zufrieden mit der App. Aber leider häufen sich in der letzten Zeit die Bugs und es ist sehr mühsam die die Ordnung der Produkte im Builder zu gestalten und zu übewachen. Die App hat plötzlich Produkte wieder rausgestrichen, welche wir mühselig wieder integrieren mussten. Wir wechseln die App.
Thank you for your honest review. I'm concerned about the issue you reported of products suddenly being removed. We have not experienced this before; we also checked our logs and confirmed that nobody removed these manually. I will reach out to you directly to see if we can get to the bottom of this and hopefully turn this experience around for you.
- Hannes Bez | Director of Customer Experience - BundleBuilder
I’ve been experiencing the same bugs for quite some time, and they still appear unresolved.
The most annoying part is that after updating the bundle multiple times, the bundle link returns a 404. And as a workaround, I copied the bundle.
In addition, multilingual support is not yet available, which is an important feature for our use case.
I hope these issues can be addressed in future updates.
Thanks for sharing this detailed feedback. We can understand how frustrating it is to deal with recurring bugs, especially when something as important as your bundle link results in a 404 after updates. That is definitely not the experience we want you to have.
Copying the bundle as a workaround makes sense in the short term, but we agree this should not be necessary. We have reached out to you via email so we can take a closer look at your specific setup and investigate the link issue properly.
We also appreciate you highlighting multilingual support. We know how essential this is for many stores and your input helps us prioritize upcoming improvements.
Please check your inbox when you get a chance. We are committed to getting this sorted for you and making the app work reliably for your use case.
- Zenbox Management Team
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help!
Please let us know if you need help with anything else.
The App is very useful and affordable for a small business.
However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.
Hey Herbs & Kettles and team!
Thanks for your thoughtful review. We're glad you find our app valuable for your business and that Ron was able to support you with helpful resources. We understand setup can feel overwhelming at times, and while we aim to empower users, our team is always here to step in when needed. Your feedback on offering more hands-on help is appreciated and has been shared with the team.
If you need help with anything else, you know where to reach us!
A Game-Changer for Custom Orders and Holiday Sales!
This app has been an absolute game-changer for our website! It makes creating custom bundles and gift boxes effortless and has completely elevated our holiday sales strategy. The flexibility to adjust pricing, apply discounts, and even layer them with other Shopify discounts is a huge plus.
Our customers love the ability to build personalized bundles, and the holiday-themed options have made gift-giving so much easier for them. The intuitive layouts and infinite styling options allowed us to perfectly match the builder to our site’s design.
The ability to add forms for custom text or image uploads is another fantastic feature, especially for customers looking for personalized touches.
Overall, this app has helped us boost our average order value and engage customers in a way we haven’t been able to before. Highly recommend it to anyone looking to maximize sales and enhance the shopping experience!
Hey there Jersey Italian Gravy and team!
Thank you for your amazing review! We're thrilled to hear that the app has been a game-changer for your custom orders and holiday sales. It’s great to know that the flexibility in pricing, discounts, and customization has made a real impact on both your business and your customers' shopping experience. We love that you're taking full advantage of the personalization features, and we’re excited to keep supporting your success.
If you ever need anything, we’re here to help!
I have a gift box builder in place where customers step by step combine their own boxes with balloons, candy, stuffed animals. Easy for the customer and easy for me to see what I should put in the box on the order. Not a 5 star because of how complicated it is to set up. I understand there are many things that need to be set to make it work but it feels like it could have been done easier, maybe a more drag and drop situation or something. I am a very visual learner so I struggled a bit with the setup. Maybe some video tutorial provided in the setup could be helpful. That said the support is really quick to answer so when I need help I get it fast. I am over all very happy :)
Hi there Ballongbud.se and team!
Thank you for your fantastic review! It’s great to hear how the app helps streamline your gift box builder and makes personalization easy for both you and your customers. We’re thrilled it’s saving you time and enhancing your business.
If you ever need tips or assistance to optimize your setup further, we’re here to help!
Incredible support! And the app has been a game-changer for my website. Very impressed. It has a couple of tiny glitches but I am sure they will be worked out in the future.
Hey Belle Box and team!
Thank you so much for sharing the amazing experience you had with our support team! They work hard to provide excellent support and we're glad to receive your kind feedback.
If you need help with anything else, you know where to reach us!
I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.
Thank you for taking the time to post this review. We see these as an opportunity to learn and grow. It is worth noting that the technical issues you mentioned were not caused by BundleBuilder. We took time to demonstrate this clearly during our many interactions with you, and you confirmed that you understood.
In fact, we went out of our way to help, including offering free development services to help you find a workaround for these issues that were not related to our app. We also credited you $30 because we empathized with your plight, not because you were owed compensation, and we took care to explain that clearly as well, which you acknowledged.
To be honest, I am very disappointed to see this review, because we tried our best to be transparent and set clear expectations throughout our engagement with you, and I don't believe we've received the same in return. But I do hope you manage to resolve the problems on your store, and I truly wish you and your business all the best going forward.
Hannes Bez | Director of Customer Experience
We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend.
Hi there FlightSimBuilder and team!
Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way.
If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!
