Avis (165)

Note globale
3,9
Nombre d’avis par note
  • 81 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
30 septembre 2022

Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to help you out and ensure you get the most out of the app. If we could give a suggestion, it would regard the discount encouragements. They allow you to implement discounts and show pop up messages as a user gets closer to reaching a desired number of products or a desired price, which is very handy. However maybe a small illustration (of a gift box filling up, or a progress bar charging) could be interesting to have as well, in addition to text pop up encouragements. People love to "complete things" and this visual aid could be interesting to try one day. We recommend this app to anyone who wants to offer a "create your own gift" on their website. There are many features (gift message, date, subscription forms, etc, etc, almost anything you can think of). Sprixy Box Team

Sprixy Box
Italie
8 jours d’utilisation de l’application
Staytuned a répondu 3 octobre 2022

Hi Sprixy team,
Grazie mille for this thoughtful and detailed review! It's so helpful for us to know what features you love (many options, easy to use), and what ideas you have for improvements. Our team is going to think through how we can improve the discount encouragements. We love your idea to show a progress bar, or even "fill up" illustration. We will reach out when we have some concepts fleshed out for this.

Thank you again for the time and energy you took to write this review. It is so helpful for us to know how to best serve you (and other merchants!).

Have a great day!

7 octobre 2020

HIGHLY RECOMMEND! Very impressed with Andys customer service. Prompt replies and gave me great advice on how to utilise the Box Builder app, to its full potential. I now have the confidence to go live soon, as my customers will be able to create their own gift boxes :)
Harriet from The Boujee Balloon Co.

The Boujee Balloon Co.
Australie
8 jours d’utilisation de l’application
Staytuned a répondu 7 octobre 2020

Thank you, Harriet. It's been my pleasure.

19 mars 2022

I installed the app for 7 days free trial. During this time Jalal gave us an immediate response to all our requests including adjustments to RTL. Excellent service and it is not obvious that Jalal will make adjustments and invest a lot of time without any commitment on our part to pay for the service. We are very pleased with the result and are confident that this app will generate a significant increase in sales for us. Thanks Jalal

Spark
Israël
7 jours d’utilisation de l’application
Staytuned a répondu 29 mars 2022

We love our app, and are so happy you do too! We also love our team and take a lot of pride in our merchant support. Thanks for highlighting our service (and how Jalal replied super quickly), it really means the world to us 😊

22 mars 2022

This app does exactly what I was looking for and I'm excited to see how it will work out once my website goes live. I had to contact support for an issue and they reached out super quick and helped me fix the problem! Highly recommend!!

giftboxrx
États-Unis
7 jours d’utilisation de l’application
Staytuned a répondu 29 mars 2022

We are so pumped to be a part of your store launch! Shoot us a note when your live, we'd love to check in to see if you need any changes once you have customers going through the experience!

2 décembre 2020

If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!

Cosmetics Tenerife
Espagne
7 jours d’utilisation de l’application
Staytuned a répondu 8 décembre 2020

Thank you so much, a very kind review!

17 août 2021

Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.

Karma Sauce
États-Unis
7 jours d’utilisation de l’application
17 mai 2022

I spent hours and hours of time trying to find a "bundling" app that let me have options to choose different products. Most bundling apps seem to let you make a new product that gives the customer extremely preset options, if there are even options at all. With this app, we have given the customer the ability to build their own suspension kits for their vehicles, choosing from different brands and only selecting the products that they feel they need for their vehicle. The support was very helpful getting the colours and style to match our aesthetic and after a few emails back and forth, Hamza got our colours perfect, and we are very happy with how everything works and looks. Very happy with this app so far!

Overland Outfitters
Canada
7 jours d’utilisation de l’application
Staytuned a répondu 18 mai 2022

Your builders are now some of our favorites (and taught us a lot about suspension kits!). We are so happy to be peanut butter to your jelly, the cross-tube to your shackle.... (did we get that right?).

Thanks again for giving us a try, working with us and writing this review!!

1 février 2022

Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.

Mia Bella Box
États-Unis
6 jours d’utilisation de l’application
Staytuned a répondu 16 février 2022

Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!

28 février 2022

I'm trying the app right now, so far it seems to do exactly what I needed to be done :-) Customer service is very helpful and extremely fast to answer any question you might have.

Zoetjes voor bedrijven
Belgique
6 jours d’utilisation de l’application
Staytuned a répondu 10 mars 2022

Thank you! We're really happy to hear Box Builder suits your needs.

22 janvier 2021

This app for the past three months is unbelievable slow, it takes at least 10 seconds to load products in a box that contains no more than 30 items. There are "large boxes" now for items over 50 items but my boxes did not meet that threshold. I really wanted to like this app, as I need something along the line of this but I think I will have to make it myself :(. Due to this I did not use it very often with my customers. I decided to uninstall it on 1/20/21 and went to the developer for a prorated refund. The developer gave me the run around saying that I needed to contact Shopify and create a ticket. After replying directly with a quote from Shopify App Store Terms of Service saying that the developer is in charge of issuing refunds for apps if processed through the Shopify App Store (which this was). The developer then "defended himself" and claimed that he can only issue store credit to his app. Also provenly untrue based on my last email to him where I quoted Shopify TOS. After my reply stating that I would like a refund to the Shopify App Store, this was the last that I heard from the developer and had to reach out again to contact him, as he "couldn't find any record of his reply". After finally getting back to me the developer once again claimed that he could not refund me but now due to a completely separate reason, due to the deletion of the app. Andrew at Box Builder is running a really shotty and shady operation here. Andrew now is holding my money for a service that he is no longer providing to me as the app is no longer installed on my store. Andrew I know you will reply here, give me money back.

SpaceOutLabs
États-Unis
3 mois d’utilisation de l’application
Staytuned a répondu 22 janvier 2021

Hi there.

We appreciate your honesty regarding the speed but we're completely baffled by your summary of the communication we've had over email. We're more than happy to refund the amount we've discussed but we do not have access to apply a credit on your account once you've uninstalled the app. That's just how Shopify work, not a decision that we've made.

We asked you to contact Shopify and we'll happily agree it once they come to us. This is path that others have followed successfully and again, the path set by Shopify.

The quote you sent us confirms what we've told you. Please read it carefully. Apps can only refund if the charge was made "outside of Shopify". These charges are made inside of Shopify and cannot be refunded by the developers, only Shopify.

To say Andy is running a "shady operation" is completely unreasonable and an absolute shame that you've come to that conclusion. Please bear in mind that you're not entitled to a refund of any kind but we're agreeing to offer you one regardless. I think it's fair to say that this doesn't fall under a "shady" or "shotty" operation.

I think it would be a fair and reasonable request to ask you to double-check the wording on the quote you sent over. You'll see that we can only refund if the charge is made outside of Shopify. I'll personally agree a refund for the last full month but you have to go through Shopify. Again, this is a rule of Shopify, not something we have control over. You can also check what I've mentioned above with them.

Lastly, we never spoke about optimizing the speed for your store. We're happy to look into this for you if it's something you would like to do in the future.

I wish you the best with your store.

BoxUp Team