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Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend !
Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!
We used this app to sell personalized jackets for our customers. We had a few steps in our “builder”. The first step was a content step, where we had a bunch of designs to highlight the product, and why it was great. The next steps were personalization, selecting a size, selecting a sleeve for embroidery, and then sharing the embroidered initials. All of the personalizations were then located in the notes section of the order. It was super easy for us to fulfill, and we avoided back-and-forth communication with our customers to get all the details within the shopping experience. We loved using this builder for our personalized product!
Hi! We are so pumped to hear that our app was the perfect way to sell your personalized jacket. Although our name is "Bundle Builder", we have some great features for personalization (as you know!).
We love hearing how you used the different types of "steps" to customize the experience. The "content" step is a great (and open ended tool) to truly DIY, and we loved seeing how you did it!
Thanks for the great review!
Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb!
Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!
The app has met my need for a program that allowed customers to select items for their gift box. It's worked well, and when there has been an occasional glitch, the customer service has been excellent. I recommend it.
Thank you for your honest review! We appreciate your feedback, please rest assured that our team is working hard to ensure these glitches are fixed as quickly as possible.
Feel free to reach out if you need our assistance. Cheers!
Wir waren eine Weile zufrieden mit der App. Aber leider häufen sich in der letzten Zeit die Bugs und es ist sehr mühsam die die Ordnung der Produkte im Builder zu gestalten und zu übewachen. Die App hat plötzlich Produkte wieder rausgestrichen, welche wir mühselig wieder integrieren mussten. Wir wechseln die App.
Thank you for your honest review. I'm concerned about the issue you reported of products suddenly being removed. We have not experienced this before; we also checked our logs and confirmed that nobody removed these manually. I will reach out to you directly to see if we can get to the bottom of this and hopefully turn this experience around for you.
- Hannes Bez | Director of Customer Experience - BundleBuilder
Solid app with exceptional customer service. Any questions are always attended to immediately by their friendly support team!
Thanks so much for your review!
We are honored to be a core part of your business! Your use case of our app to support your "Build a box" experience is clean and easy.
Should you ever need any help, you know where to find us! Thank you!
There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature.
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This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longer be supported.
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In fact, this very app page currently promotes the app as supporting subscriptions, which is false. They haven't even bothered to update this page.
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Go to their website and search the term "subscription." What do you find? No mention anywhere that subscriptions are no longer supported.
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After their update broke this core function of our website we spent days reaching out to them trying to figure out how to fix it, only to have our issue finally escalated to then be told 'yeah that features gone.'
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No remorse, no apology, no 'oh oops, in our weeks of spam emails about this major update we forgot to mention that a core feature would be removed, sorry about breaking your website.'
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It's obvious that they prioritized keeping clients paying over informing their clients, and decided to go for a "so sorry that happened" approach over a "heads up this is what's coming" approach.
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Even if there is no way to continue to support subscriptions based on the new API (doubtful but let's assume) they should still notify everyone in advance that subscriptions will no longer be supported, it should be stated on their website at least somewhere, and it should be on this very app page, and certainly should no longer be promoted as supporting subscriptions on this page (!).
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Sadly, I would not recommend trusting your business to this team, as there is no knowing when they'll pull the rug out from under you and your customers, and their practices of misrepresenting their features here as I type this, in addition to their decision not to forewarn users that subscriptions would be broken, are both inexcusable for any app.
Thank you so much for your wonderful review! This is one of the best reviews we've received so far, and we appreciate your input. Your feedback and suggestions are highly valued as these are what help us continue to improve our app. Hopefully, we'll be able to implement the changes in our next update.
There are no words to express how grateful we are for your candid feedback. Please let us know if you require assistance; you know how to reach us! Cheers
DO NOT DOWNLOAD - THIS APP IS NOT SUPPORTED.
From Shopify:
"BoxBuilder: DIY Product Bundle is currently unsupported...it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store."
We've had this installed since October and it has gone down multiple times for large swaths of time. Their latest patch fails to load or fix the issues. Customer's are building boxes and then left hanging (it never actually gets to the checkout point),
Super disappointed in the product and the "customer service".
We're actively looking for a new app as there are/were too many problems over an extended period of time. Save yourself the aggravation and avoid BoxBuilder: DIY Product Bundle by Staytuned.
Thank you for your honest review. We've clearly let you down here. I'm sorry about that. I'll be reaching out to you personally to see if we can turn this experience around for you.
I do want to note here that the message you're seeing from Shopify in your store admin that BoxBuilder is "not supported" refers to the fact that our app is currently making an API call to an unsupported endpoint (which will be fixed very soon). It does not mean that we do not offer support for the app. We definitely do offer customer service and support.
That said, after reviewing your tickets with us, I agree that our support crew was not responsive enough to your needs. That's not the standard we set for ourselves. Again, I apologize. I hope you'll give us another chance to address the issues you've been struggling with.
Best regards,
Hannes Bez
Director of Customer Experience
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team!
Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better.
We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
Great app. Fantastic support. 5 stars.
Thank you so much! We always love talking to you. Happy to help!