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Very useful app :)
The team were very supportive since they immediately made a call to help us with all faced issues.
Really appreciated support
We are so excited to be a part of your big launch! 💖 Thanks for making our app such a critical part of your customer experience!
I recently used the Box Builder app to create bundle boxes for my Shopify store and I must say, I am very impressed with the app and the support team behind it. They were extremely helpful in fixing the issues I had with the size label, mouse cursor and item showing up in the catalog. I appreciate the quick and efficient response of the support team.
Overall, I found Box Builder to be the best option among all the bundle box apps available on Shopify. It was easy to use, had a lot of customization options, and most importantly, provided a great user experience for my customers.
I highly recommend the Box Builder app for anyone looking to create bundle boxes for their Shopify store. Thank you to the Box Builder team for providing such a great product and excellent support!
Thanks for taking the time to write such an amazing review! We are very happy to hear that you are satisfied with the features BoxBuilder provides. Please rest assured that we will continue working hard to provide you with an app that helps you run your business.
Please let us know if there's anything else we can help you with! Cheers!
The app is super easy to navigate while accommodating everything I needed to create a custom gift box for my customers. Hamza was very friendly and super quick to respond with a custom request I had to implement a banner as well! Thank you Hamza and team :)
We are always happy to support as you continue to work on your builder! Just shoot us a note if you need any more help. Can't wait to see your final product!
Updating my review here. The support team has been super helpful in fixing some minor bugs I've seen on my site!
Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏
At first we had some troubles with the app. The team got in touch inmediatly was very responsive and helpfull. So helpfull that We decided to give the app a second chance. 5 stars for customer service so far! We will see if the tech works on our next big sale.
We are sorry for the experience you had. This is not something we typically see with Box Builder and are working directly to help with your issue. Our team has reached out and helping resolve the matter.
Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!
Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!
An incredible app. Hamza went out of his way many many times to ensure every need for my customers was achieved. He was always kind and understanding of our goals for using the app on our store and I couldn't rate his support higher. Thank you!!!
The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.
Hey Willowsbox team!
Thanks for this review. While we always love when our customers share a review, we especially love when they share great ideas for improvement. We are going to work on some video tutorials. As we know, a picture is worth a thousand words, so a video is worth... a million? Thanks for this idea, we are on it!
We are so excited for your site to launch. Let us know if you need any other help!
The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.
Thank you so much for such a detailed and positive review!
4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended