리뷰 (163)

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2021년 5월 24일

4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended

WellBox
영국
앱 사용 기간 대략 2개월
2022년 8월 23일

We purchased boxbuilder for our 400+ products. What we like about this app:
- ease of use/set up : everything is intuitive, you do not need to be an expert to configure the app. It's also quick to set up.
- built-in options to customise the app the way you like
- speed: we were afraid the app would lag or slow the process of choosing products to add in the bundle as we have several hundred products to chose from. But no issues there, the whole process is fast and working 100%. UX good. - kind support
What we liked less about the app: so far, everything seems to be working fine so nothing to say here.
There are a few cosmetic changes that we wish(ed) to make and that are not available in the options (font size, color this or that, buttons here or there, etc) but the app's support has been very responsive and making the code changes as we asked.
... so we do recommend boxbuilder, you can safely try it out!
Cheers

Luciole et Petit Pois
프랑스
앱 사용 기간 대략 2개월
답글 Staytuned개 2022년 8월 29일

Merci!!

We are so appreciative that you wrote a review for us, especially that you wrote such a detailed review for us.

Our app can be so helpful for merchants with large numbers of SKUs (like you), so we worked hard to ensure it was fast as lightning ⚡ to handle that many SKUs, and we are so happy you appreciate that speed!

Thank you again, and we are happy to support any more customizations you'd like!

2021년 12월 7일

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly". I have yet to receive a reply about what exactly happened and how I can fix it. Considering how many of us creating a builder for our websites are typically on a time-crunch trying to get it done before a deadline, replies from the support team should be a lot quicker. Also, not having a contact number makes things very difficult when you have an urgent matter. I decided to create a third builder for my site since I was not getting a reply back. I finished the builder and now another issue has come up. Now when a client tries to create a gift box going through the steps I have outlined, they cannot click on the next step and have it pop up, they have to scroll all the way down to see the next step. This was not happening before. I have again emailed countless times today and I have yet to receive a response. I find this situation extremely unprofessional considering certain issues that come up with the app can only be fixed by contacting support, so there is nothing we can do other than wait.

Knots & Blooms Gifts
캐나다
앱 사용 기간 거의 2년
답글 Staytuned개 2021년 12월 7일

Hi there - we are so sorry! Our email service, Intercom, is down right now due to the AWS outage. Thanks for your time on a screenshare, fixing your issues is our #1 priority right now! We so appreciate your patience, and we deeply apologies for these issues and our slow response!

2022년 1월 27일

Fantastic app i used to build my online candy store. I needed a way where the customer could build their own bag of sweets and this app did that just perfect. It is very easy to use and works great on desktop and smartphone. At one point i needed some help, so i contacted the support and Jalal got back to me in no time and fixed the "problem" in less than 10 minutes after my first email. Amazing product and service.

Beesweet.dk
덴마크
앱 사용 기간 대략 1개월
답글 Staytuned개 2022년 2월 16일

Thanks so much for taking the time to write this detailed review! We love our candy here at Box Builder so we're just happy to play a small part in making the world a sweeter place.

2022년 6월 8일에 편집됨

This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!

HandyLight.nl
네덜란드
앱 사용 기간 대략 1개월
답글 Staytuned개 2022년 3월 10일

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

2022년 2월 28일

The app is great so far and have had fantastic support while building my bundles. Some good tools that give you a good amount of flexibility when creating are helpful.

Bundles
영국
앱 사용 기간 26일
답글 Staytuned개 2022년 3월 10일

Thanks for this great review! Box Builder's flexibility is one of our favorite things about the app. :)

2023년 8월 1일에 편집됨

DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.

Rare Assembly
미국
앱 사용 기간 대략 1년
답글 Staytuned개 2022년 11월 15일

I sincerely apologize for the issues you've encountered with our app, and for the unacceptable response time from our support team. I understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you, we've clearly let you down.

I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon.

Respectfully yours,
Sharky
Team Supervisor - BoxBuilder

2021년 12월 6일

Awesome app and customer service!! The only one in the entire app store which functions the way we needed it. The team did every customization to make it fit to my custom theme and nothing was too much to ask :) Definitely an app we will keep for a long time!

Lockenbox.com
독일
앱 사용 기간 23일
답글 Staytuned개 2021년 12월 7일

We are tickled to read this review! Thanks for the shoutout on the app functionality and our team! 🎉

2022년 4월 4일에 편집됨

the only app of its kind that does the box bundle well. good interface. good customer service. I would recommend for sure

The Lion Rock Press
홍콩(중국 특별행정구)
앱 사용 기간 19일
답글 Staytuned개 2022년 4월 11일

Thank you! We're so happy to hear Box Builder's having such a positive impact on your business.

2021년 8월 10일

Does the job and cheaper than other apps out there. It would be great if there is an auto update of products when a new product is added (in the Bulk Builder).

poppy & fig
오스트레일리아
앱 사용 기간 대략 1년
답글 Staytuned개 2021년 8월 17일

Thank you so much for the review!