Bundle Builder: Custom Bundles , 리뷰 160개
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Do not install this app at the moment!
The developers pushed an unannounced update on July 10th and customers can't order bundle products anymore. We lost 1200 CAD in sales so far.
Looks like we'll have to look for a need app despite having customized the layout to our needs.
Hi Francis!
I'm really sorry about the issues you're experiencing with BoxBuilder!
This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors.
Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality.
To restore full app functionality:
Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again.
Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email.
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
I attempted to use this app for my website, sugar-rushed.shop, now for about a month and have found it was very successful in the beginning but quickly began to fall apart with there being constant issues persisting with the app. This includes the main being a complete loss of functionality based on a neverending loading loop when accessing the product bundles setup using the app. I have waited and waited for support to help me in this matter but there is absolutely no support and this is starting to feel like highway robbery.
Thank you for this honest review. I sincerely apologize for the issues you've encountered with our app, I understand where you're coming from. I also understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you. This is not the kind of customer experience we would like you to have.
I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
App is broken... developers have not fixed the app. We've lost a day and a half in sales... very disappointed and the lack of urgency shows the lack of customer care.
Hi team! I'm really sorry about the issues you're experiencing with BoxBuilder!
This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors.
Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality.
To restore full app functionality:
Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again.
Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email.
Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY
Hi Peter,
This is Sharky, Team Supervisor here at BoxBuilder.
I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you out and get this sorted! This is a common issue that our merchants encounter when the app is not properly set up.
I've reached out to you through e-mail to offer assistance and figure out how we can get this fixed. I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
Have been using this App for 18 months or so now and it has worked perfectly the whole time. I have had a few custom changes / requests along the way and the support team have always been super responsive & helpful and the app itself is really easy to use. Would definitely recommend Box Builder to anyone wanting a Create Your Own Hamper / Build A Box function. Thanks Hamza for your help with my latest request!
As soon as we hire our first employee in Australia, we know where they are getting their welcome gift!
Thanks for being a long-time customer. We are always here to help as your products and needs change!
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help!
Please let us know if you need help with anything else.
Hamza was a huge help in getting this set up, and it now works well. I had an order the first day it was set up. thank you!!
Go you, having an order on your first day!
Thank you for reviewing our app! Our app is perfectly suited for products like yours, a wide variety of options to create beautiful custom gift boxes!
We are here for you if you need any support! Good luck with holiday sales!
If you are looking to sell sets of items and have them appear as one product this is the solution for you. I have tried other apps and the ones that offered a similar service were extremely clunky to use compared to this app. I switch up products all the time so ease of use is very important. The customizability is great, but I wanted some custom changes and reached out to support. I reached Hamza and although we operated in different time zones he was responsive when necessary and made sure I was happy with the results. The excellent support and capability of this app is well worth the price tag.
Hi Mac-a-Boo! Thanks for taking the time to leave a review, especially one with so much detail on why our app has been a good fir for you.
It's been our pleasure working with you on this. We can't wait for the rest of the world to see your builders when you launch!
Fantastic app and fantastic support from Hamza. He made custom code edits to personalize our website. Highly recommended!
Do you know what we love to do? Support merchants.
Do you know what we really love to do? Support merchants who make a difference.
We are so proud to be partners with merchants, like Prospector Popcorn 🍿, who live their core values and create competitive and integrated employment for people with disabilities.
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