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We used this app to create custom baby gift boxes and sale boxes. Customer service is quick and responvie and appworks well without bugs.
Hi! Thanks for your patience with us! As you can tell, we aim to provide the very best customer service. As we are a small (but mighty) team of real humans, sometimes we are slower than we'd like in responding. We are working on improving our response time. Appreciate this review and your honest feedback!
I'm not sure what is better, the app or the support I received from Jalal! I have spent countless hours searching and testing apps to allow my customers to build a custom a-la-cart bundle PLUS allowing form fields through out the process for me to collect customizations to be added to the items. Now only does this app give me everything I want but the bundling process looks really great on my site, it is clean and very streamlined. It definitely has a high end look. I will be deleting all of the other apps I have tried and only use this one. I highly recommend this app!
Thanks so much for this glowing review! We're always happy to hear more great stories about Jalal's wizardry! By the way, can we hire you for our marketing? ;)
This app has allowed us to add a much needed feature to our website without spending thousands on developing our own app. The support team is amazing and they also take on your ideas for future updates.
We love your ideas! Keep 'em coming. It is so helpful for us to know what features you value, so we can appropriately prioritize them! Stay cosy!
Excellent app and customer service to help a big dumb dumb like me create a fantastic box builder. Definitely recommend.
Thank you! We had a good chuckle at "big dumb dumb" because that was instantly relatable for all of us on the Customer Experience team. Luckily our scrappy developers are a brilliant bunch, so we're all in good hands.
What an elegant app! Easy to use, fast to set up, and the results are spectacular! I am beyond thrilled!
Thank you so much! I dare say your concise, eloquent review is even more elegant than our app. :)
This app has helped to streamline my onsite user experience! It was straight forward to set-up and support are quick to respond and very helpful!
Thank you so much :)
I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.
Hi there!
Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it.
We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical.
Thanks for putting your builder on your homepage.
Shoot us a note whenever you need more help! 👶
The best box building app available on Shopify (and we explored many!) - extremely quick and helpful support - we had some quite particular requirements and Hamza sorted them out for us in a matter of a couple of hours. Highly recommend!
Babu team, hi! We are so proud to have you as a merchant because you have won the award for the merchant with the most live builders... you have 20 builders on your site! Hamza is a masterful problem solver, so we are happy he was able to put a smile on your face!
We are pleased to be a tool for you to help ensure kids are dressed in the cutest, comfy and functional clothing!
Shoot us a note if you ever need more help and thanks for the review!
App is working fine and is a great add from my website . Initially I had some problems but the support team help me figure it out the problem.
Thank you for the review! Glad we were able to sort out your issues.
I used the app to help me build a customised subscription box. Had a few minor issues adding and linking products from my online store but support team were extremely helpful and even provided a quick video to ensure I was able to do this independently going forward. Very timely and helpful support team.
Thanks for your review! You actually did all Box Builder users a favor - your questions prompted us to create new helpdesk content which will help others get set up better and faster in future, so thank you for that as well!