评论 (163)

整体评分
4
每个评分等级的数量
  • 82% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 3% 的评分是 2 星
  • 10% 的评分是 1 星
2022年3月13日

I was so excited to finally offer build a gift box feature however this app does not work properly. The backend will often not show up, often show an error message. Most often, the backend shows "create your first builder!" screen even though I already have a builder live on my website. This is problematic because it takes forever to reload and reload and reload and try to get the builder that is LIVE to even show up on the backend in order to edit it. As of today, the live version is showing only 4 steps, but the backend (when it decides to even show the builder) shows 6 steps. There is no live chat, so I feel like there is no support regarding this. What it boils down to is that this is the app that many of us need/want, but for $20/month it is insanely expensive for an app that doesn't work properly. If there was a free or even cheaper version, you might be able to stomach these issues despite the subscription fee. But for $20/month, almost the same price as the entire Shopify subscription, I expect the app to appear in the backend, and not have discrepancies between what is LIVE on the website and what the backend shows. I would love to revisit this app eventually in the future but as of now, unfortunately $20/month is way too much for something that presents incomplete steps to my customers. I can deal with the backend not showing up and being annoying, although it shouldn't,- but now that it is showing LIVE only 4 steps to my customers, who now can't complete their gift boxes, while the backend shows 6 (when it decides to appear) there isn't even anything I can do about this and it makes my shop appear incomplete, glitchy, and therefore unprofessional.

All About Velour
美国
6天 人在使用应用
Staytuned已回复 2022年3月14日

Thank you for your honesty. I apologize for this problematic and frustrating first experience you've had with Box Builder. We set high customer service standards for ourselves - I'll be reviewing this case and reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

2023年12月29日

Cumberland Valley Coffee
美国
5个月 人在使用应用
Staytuned已回复 2024年1月3日

Hi there Cumberland Valley Coffee and Team!

Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time.

Please let us know if there's anything we can do to help!

2023年12月29日

Flexy | Balancing Life®️
哥伦比亚
3天 人在使用应用
Staytuned已回复 2024年1月3日

Thank you for taking the time to leave us a 5-star review! We appreciate your kind gesture.