Brandboom Wholesale Platform , 16 条评论
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Extremely dissasisfied. When it comes to customer service and support, Brandboom and Shopify do not communicate, and their terms are not in sync. I purchased the upgrade, only to quickly find out that the features didn't achieve what I needed them to. I immediately submitted a request for a refund. To Shopify it is a developer issue. To Brandboom it is a billing issue. Ive spent hours trying to get a resolution. If you're unsure of this product, try something else, as you may spend money only to find that it doesnt meet your needs. Add to it, the app wouldn't allow me to downgrade. I processed this once, and it didnt show up on the Brandboom side. It took more time with support, only for them to have to engage the downgrade from their side.
Edit: We'd like to thank you for the subsequent positive review you submitted through our customer surveys for our team's quick response in resolving the billing mishap!
Hello - we're sorry that the integration between Shopify and Brandboom didn't operate as you had hoped. Regarding the separate billing issue, simply uninstalling the Brandboom App would've triggered a pro-rata refund. We didn't see any of this activity logged on your Shopify account for some reason. Nevertheless, we've actioned a refund.