BrandsSync | Dropshipping

Poor to non-existent support, extremely dissatisfied. For example, our current support ticket was raised 23 days ago via their support channel but still no response or acknowledgement. Disgusted.

brutal service! Don't waste your time with suppliers like this. They make it look all good but you wil soon find out how terrible they are!

I WOULD GIVE ZERO STARS IF POSSIBLE!!! DO NOT WORK WITH BRANDSDISTRIBUTION!!! I could write a long, lengthy review of why is was an absolute nightmare working with BrandsDistribution and specifically BrandsSync, but I'll spare you the time. I can't stress enough, DON'T SIGN UP FOR, OR DOWNLOAD ANYTHING ASSOCIATED WITH BRANDSDISTRIBUTION.

I have contacted them but they never get back to me after cancelling my orders. Definitely a red flag

Do not use this dropshipper! I've been using them for several months really hoping that things improve but it just gets worse and worse. I'm a very experienced e-commerce store owner and I've been doing this for many years. I do a hybrid of shipping myself out of my business and using drop-shippers to augment my inventory. I did my best to make it work with Brandsdistribution, as they really have a great product catalog available and they use FedEx shipping to the US, which is nice. However, their customer service is horrible and it's impossible to get any help. I've done several thousands of dollars in sales through them and so far I have multiple returns, and multiple customer complaints of the orders never arriving. I currently have several open claims with FedEx who can't locate orders. Some orders I don't even know what the status is because Brandsdistribution gave me the wrong tracking number and have failed to respond to my requests for updates. I've had to deal with several orders getting stuck in customs and just returned back to Italy because they don't have the correct paperwork. Usually to make returns easier for my own customers, I just have customers ship the item back to me in San Diego and then I deal with the hassle of shipping it back to Brandsdistribution in Italy. Of course we are responsible for return International shipping so that's an added expense. There's no way I would pass that on to my customer. I have HUNDREDS of dollars of merchandise stuck in Italian customs trying to get stuff returned back. They offer no assistance to get things resolved with their local postal authority. When they do finally process a return they just give you store credit, which isn't a problem if you intend on doing more sales with them. However, I've lost thousands of dollars in returns, shipping fees, and lost packages (I'm not exaggerating!) As I said before, I've been doing this a long time and thought their inventory would be a great addition to my current product offering. Please save yourself a lot of headaches and do not do business with this company. I'm so absolutely frustrated by this experience and have tried and tried to make it work with them to no success.

I am using this application. However, there is no standard for the names of the products and especially the size information. The products do not have sufficient descriptions. It does not have a standard size information for shoes numbers. Some shoe sizes are giving in US sizes, some in UK, and some in EU. For example, the Nike - Wmns-Outburst yakkabi number has been sent to you with the US information, U.S. Polo Assn. - NOBIW4156S9_YS1 EU was sent to you, Adidas - YUNG-1 was sent to you by UK. This is causing confusion in my customers. When I gave this feedback to the company, they were not interested either. Just send us a size chart so that we can see which size up to what size.

At the end of the month, I deleted the app to terminate the subscription !! But they unjustly imposed a fee of $ 99 next month !! I contacted them to remove these fees from my bill, but I did not receive any response or interest or any response !! A disadvantage when issuing an invoice for an application that has been deleted! I am going to file a lawsuit with Shopify to solve this problem. It's too bad for your money to be stolen in this hideous way.

The service is a disaster, I asked 3 days ago why shipping costs of 74 euros are automatically added. I am still waiting for an answer even though I have sent several emails. I don't know whether the goods you want to sell actually exist.

I am with @curious92.

Brandsdistribution kept asking me to subscribe but Shopify has already charged me. I have no access at all.
It's been a week, and the last response was, I have to subscribe and pay with Brandsdistribution first.

Up until now, I still haven't got my refund. I went to Shopify directly for help but they kept bouncing me back to Francesca who kept asking me to subscribe and pay first when Shopify already charged me.

"STAY AWAY"
I didn't get any support, till last two months (subscribed and paid).. orders are listed up daily by customers but can't purchase from them. It seems spoiled our business and customer relationship because of pending orders

"Contacted customer service online but each reply cost every 5 to 10 min",