BrandsSync | Dropshipping , 105 avis
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Broken and missing several features.
1. Simply doesnt work, imported some products to the store but they do not sync with the app and the products its imported are not imported properly.
2. Support is very slow and not really very helpful at all.
3. No option to waive free trial, so your stuck with limited products until the trial period has expired
4. No options to import from one collection to your store collection
5. No options to have tags with or without suffix
6. No automatic currency conversion
7. Not clear when you install it, that you have an account on their website
8. No option to input payment details in the app to auto fufill
9. No option to select delivery options. They promote on their website different shipping options, but no method of selecting them at checkout.
10. Customer services sucks & has no knowledge of this app at all!
Overall very poor app and for serious shop owners, I do not think the support is there and certainly the features of this app dont measure up to end shop. Overall I would skip it as setting up a shop on this model, your run in to problems for sure. If they are so slow to respond on trial period, when its imperative their potential customers are happy....what are they going to be like once they have your monthly payment and need to respond to order or delivery issues raised by your customers. Dropshipping is a good thing, but sadly for poor businesses running it, it just presents that they protect their company name by hiding poor service behind your name! Tread with caution!
UPDATE > I note your reply to my review is nearly as long winded as your reply from customer services. You should investigate your poor app before releasing it and wasting peoples time! Nice of you to use the reply as way to try and market your app. Your app is very very poor and the company behind it is even worse! No one can run a respectable business with such a poor company backing them up!
Dear Valued Customer,
We’re sorry your experience didn’t match your expectations.
We would like the opportunity to investigate your feedback further:
Please, contact us directly, sending your message to our email address, dropshipment@brandsdistribution.com.
We want to understand and resolve every issue, point by point:
1) Import sync is based on regular data update with a cronjob. Probably it is only necessary to wait to have right quantities and products update.
2) Our customer service usually gives an answer within 24 hours, on working days.
3) The trial period gives you the opportunity for testing our system and take a look to our products catalog.
4) Connection mapping with pre esistent structure is not yet supported, we are constatly working on it, in order to improve our plugin.
5) Tags management exists on settings and you can select brands, categories, subcategories. You can also add (or remove) a prefix on every tag.
6) We are working to give currency conversion in the next release.
7) BrandsSync is only a dropshipping connector to brandsdistribution catalog: you need a dropshipper account on Brandsdistribution in order to pay only 19$/month for the app.
8) We are sorry, but there are not payment details managed by our app.
9) Right now, the app takes best options for carriers we have Agreement for the country you have to send. In to do list we have the showing of delivery cost and select carrier if multiple are available.
10) We invite you to contact us at dropshipment@brandsdistribution.com, so we may discuss your specific personal experience. Thank you.
As you have said, Dropshipping is a good thing, and we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day.
Thanks for your understanding,
Brandsdistribution Team
If I could give them -100 stars rating I would. Terrible, terrible people!! I have subscribed with a presumption that I will have 15 Days free trial to test the app and their service and when I provided my PayPal details they charged my account for 89 EUR! When I contacted them about it they were playing dum and claimed that I have subscribed via their website instead their app, which when I installed in my store and wanted to start using it gave me an option subscribe via "BrandsDistribution" website or subscribe via App, I naturally chose the website so I can fill in all my profile details!! I waited for 4 days for them to respond and when they finally did I saw that they have terminated my subscription and refused the REFUND ME IN FULL. I am still contesting that and will definitely insist that they refund me! As far a the APP is concerned its total rubbish: - It is laggy
- It doesn't sync the qty's correctly
- It doesn't import the price comparison correctly
- Full of bugs
- The product description that they claim to have in 14+ languages is obscure to say the least, and also incorrect in most cases.
- SUPPORT IS NON EXISTING My final advice to all of the people considering using these SCAMMERS would be PLEASE AVOID THEM AT ANY COST and save your hard earned cash and your selves from headaches! SHOPIFY SHOULD REMOVE THEM FROM SHOPIFY APP STORE.
People do your research before you even buy into their subscription there charging you the same prices the these name brands sell on their own online clothing stores. I looked up on the drop shipping app a couple of items claiming my cost I then took a look at the brands online site for the same clothing item and they were charging at what my cost is. How can you make any money they are a scam you will lose money after paying there outrages monthly subscription of 100 U.S. and the outrages shipping cost on top of that beware always do your research
Junk,and they over charge you for it,they have very little you would want to sell,and even if you find any thing,it will be over priced,and you won't be able to compete in the Market place
Dear customer,
we are really sorry your experience was not what you expected. We would like to assist you but we are not able to find an email address associated with your name. Could you please provide us with your email address in order to check the status of your account? Please send your message to the email address dropshipment@brandsdistribution.com
Thanks for your understanding,
Brandsdistribution Team
When you upload the products, the app upload different quantity. If you see 20 pieces, you can see ZERO in your shop... what!?
I don't believe that this company can be so bad! 0 support and they don't answer! I had a simple problem enabling my account to add express shipping but they don't want to help.
Don't even think to start working with them, there are many better dropshipping companies out there.
Let me tell you something.I added the app and one week later shopify put on hold my whole account wanted me to provide licenses for the brands i resell.Even after contacted them confirming i DROPSHIP thru BrandSync my account is still on hold.Shopify did not have their licenses but distribute their app .Do not pay app fee before asking for license.Unprofessional Behavior!
UPDATE!!
They never sent me the requiered papers.Deleted,install with caution!
Dear Deutsch Frau,
We are sorry to hear you are facing this issue with Shopify.
Upon customer's request, we always provide the authorization to resell the brands that we offer.
Please do not hesitate to contact us, we will help to solve this misunderstanding with Shopify. Write your request to dropshipment@brandsdistribution.com
Thank you,
Brandsdistribution Team