BrandsSync | Dropshipping , 104 recensies

ho provato l'app per un mese, ha un'assistenza inesistente, ho avuto un problema con google merchant, mi hanno bloccato l'account perché gli articoli violavano le norme di google, contattati svariate volte senza risultato

The worst customer service ever. They never respond to your inquiries regarding your orders. I had to cancel some orders because they didn't include all the right documentation for customs. I reached out to them over and over again. Never received a response. They don't have a phone number you can call. Only email and a crappy ticketing system.

Want to return an item, it takes days just approve the return. In the Amazon world of fast shipping and returns and excellent customer service, I really don't know how they are surviving.

Unfortunately we must change the review after some experience. Customer service is terrible! We got NO reply from customer service regarding product guarantees. Our customers wanted to know how long is a guarantee for a really expensive bag and watch, we sent several emails and tried to communicate via chat, but got no reply. Also the company is very unflexible, they don't try to find compromises. Orders are impossible to cancel even if they weren't sent yet, therefore be careful not to make any mistakes!!! They will also not give you back the money (also if the stuff doesn't fit the customer and you get a return). Once you order your money is gone! Too bad! Also. coupons were offered to leave a good review here. The coupon expired shortly and they "aren't able to create new one". Sorry, but as much as you take care of your clients (who provide for your existence) - the truth must be told!

ALSO: Shopify put Shopify payments on hold for our case as well. I just read below we are not the only ones. Customer service didn't move a finger!

Poor to non-existent support, extremely dissatisfied. For example, our current support ticket was raised 23 days ago via their support channel but still no response or acknowledgement. Disgusted.

brutal service! Don't waste your time with suppliers like this. They make it look all good but you wil soon find out how terrible they are!

I WOULD GIVE ZERO STARS IF POSSIBLE!!! DO NOT WORK WITH BRANDSDISTRIBUTION!!! I could write a long, lengthy review of why is was an absolute nightmare working with BrandsDistribution and specifically BrandsSync, but I'll spare you the time. I can't stress enough, DON'T SIGN UP FOR, OR DOWNLOAD ANYTHING ASSOCIATED WITH BRANDSDISTRIBUTION.

I have contacted them but they never get back to me after cancelling my orders. Definitely a red flag

Worthless app , they have little stock and the communication is very bad.
this app is not worth the 99 dollars .

Do not use this dropshipper! I've been using them for several months really hoping that things improve but it just gets worse and worse. I'm a very experienced e-commerce store owner and I've been doing this for many years. I do a hybrid of shipping myself out of my business and using drop-shippers to augment my inventory. I did my best to make it work with Brandsdistribution, as they really have a great product catalog available and they use FedEx shipping to the US, which is nice. However, their customer service is horrible and it's impossible to get any help. I've done several thousands of dollars in sales through them and so far I have multiple returns, and multiple customer complaints of the orders never arriving. I currently have several open claims with FedEx who can't locate orders. Some orders I don't even know what the status is because Brandsdistribution gave me the wrong tracking number and have failed to respond to my requests for updates. I've had to deal with several orders getting stuck in customs and just returned back to Italy because they don't have the correct paperwork. Usually to make returns easier for my own customers, I just have customers ship the item back to me in San Diego and then I deal with the hassle of shipping it back to Brandsdistribution in Italy. Of course we are responsible for return International shipping so that's an added expense. There's no way I would pass that on to my customer. I have HUNDREDS of dollars of merchandise stuck in Italian customs trying to get stuff returned back. They offer no assistance to get things resolved with their local postal authority. When they do finally process a return they just give you store credit, which isn't a problem if you intend on doing more sales with them. However, I've lost thousands of dollars in returns, shipping fees, and lost packages (I'm not exaggerating!) As I said before, I've been doing this a long time and thought their inventory would be a great addition to my current product offering. Please save yourself a lot of headaches and do not do business with this company. I'm so absolutely frustrated by this experience and have tried and tried to make it work with them to no success.

I am using this application. However, there is no standard for the names of the products and especially the size information. The products do not have sufficient descriptions. It does not have a standard size information for shoes numbers. Some shoe sizes are giving in US sizes, some in UK, and some in EU. For example, the Nike - Wmns-Outburst yakkabi number has been sent to you with the US information, U.S. Polo Assn. - NOBIW4156S9_YS1 EU was sent to you, Adidas - YUNG-1 was sent to you by UK. This is causing confusion in my customers. When I gave this feedback to the company, they were not interested either. Just send us a size chart so that we can see which size up to what size.