BrandsSync | Dropshipping , 104 reviews
Refine
-
By rating
terrible products and very unclear how to cancel subscription. not happy at all and waste of our funds
Not worth the money! 1. Products are so overpriced that it is impossible to make any money. When you add the overpriced product+shipping+import fees for your country+monthy fees there is no room for mark up. Products end up being cheaper on original designer websites. How are you supposed to compete with that? Also, their catalog is full of discontinued and outdated inventory.
2. When someone is paying a high monthly fee for a service, it is not unreasonable to expect top notch customer service. If you get a response, it is usually a finger pointing game about how YOU made that mistake and they are not responsible. They will brush you off with a condescending answer or not respond at all!
Stay away from this company!
Hi, in the answers you received from our customer support there is absolutely no desire to blame you for anything, it was simply explained to you why you did not have access to the free trial.
Furthermore, a credit has been created on our platform that you used for an order, it seems to me a good way to manage a problem of one of our customers. We have not received any other communications from you regarding the operation of the app
As always we are available to give you support on our customer service. Yours sincerely
ho provato l'app per un mese, ha un'assistenza inesistente, ho avuto un problema con google merchant, mi hanno bloccato l'account perché gli articoli violavano le norme di google, contattati svariate volte senza risultato
The worse app aver , they charge 3 times instead of only 1 , i asked to be refund and they don't care att all about you. Don't download the app is a waste of time and money , when you ask to cancel don't do ir and charge you. Very bad , i am so upset with then. used 1 month , they charged 3 and i never got my money back .
Dear Valued Customer,
We took some time to check what happened with your subscription,
and we confirm that for you there is only one payment, not three.
Therefore, there is a misunderstanding
and we ask you to allow us to solve it.
We are looking into this issue and hope to resolve it promptly and accurately.
Please, contact us directly, sending your message to our live chat or our email address: dropshipment@brandsdistribution.com.
Thank you for bringing this matter to our attention,
Brandsdistribution Team.
I WOULD GIVE ZERO STARS IF POSSIBLE!!! DO NOT WORK WITH BRANDSDISTRIBUTION!!! I could write a long, lengthy review of why is was an absolute nightmare working with BrandsDistribution and specifically BrandsSync, but I'll spare you the time. I can't stress enough, DON'T SIGN UP FOR, OR DOWNLOAD ANYTHING ASSOCIATED WITH BRANDSDISTRIBUTION.
I have contacted them but they never get back to me after cancelling my orders. Definitely a red flag
Worthless app , they have little stock and the communication is very bad.
this app is not worth the 99 dollars .
Absolutely terrible. Terrible app, terrible customer services & not worth the code its wrote in. If you actually want to run a professional shop with good customer services. Then the apps limits will soon restrict you, not to mention the awful customer services of the company behind it. Dont waste your time!
Dear customer,
This is Virginia from Brandsdistribution Team.
We are sad to hear that you didn’t have a good experience,
we are constatly working on limits and issues, in order to improve our plugin.
Your review is very concerning to us. We would appreciate if you would contact our customer care team by contacting us directly, sending your message to our live chat or to our email address, dropshipment@brandsdistribution.com.
Thanks for your understanding,
Brandsdistribution Team
I was naïve to think that even though there were many bad 1 star review that this could still be an okay app. Even though I still had 14-days left for my free trail I got charged. And even though I got charged I was left with the free trail limitation. For example, during the trail period you can only add up to 100 products...even though I got billed this was still the case. As indicated by the other reviews, customer service is also terrible. Still never heard back regarding this issue. I am very worried about the reliability of this app. Not recommended
Broken and missing several features.
1. Simply doesnt work, imported some products to the store but they do not sync with the app and the products its imported are not imported properly.
2. Support is very slow and not really very helpful at all.
3. No option to waive free trial, so your stuck with limited products until the trial period has expired
4. No options to import from one collection to your store collection
5. No options to have tags with or without suffix
6. No automatic currency conversion
7. Not clear when you install it, that you have an account on their website
8. No option to input payment details in the app to auto fufill
9. No option to select delivery options. They promote on their website different shipping options, but no method of selecting them at checkout.
10. Customer services sucks & has no knowledge of this app at all!
Overall very poor app and for serious shop owners, I do not think the support is there and certainly the features of this app dont measure up to end shop. Overall I would skip it as setting up a shop on this model, your run in to problems for sure. If they are so slow to respond on trial period, when its imperative their potential customers are happy....what are they going to be like once they have your monthly payment and need to respond to order or delivery issues raised by your customers. Dropshipping is a good thing, but sadly for poor businesses running it, it just presents that they protect their company name by hiding poor service behind your name! Tread with caution!
UPDATE > I note your reply to my review is nearly as long winded as your reply from customer services. You should investigate your poor app before releasing it and wasting peoples time! Nice of you to use the reply as way to try and market your app. Your app is very very poor and the company behind it is even worse! No one can run a respectable business with such a poor company backing them up!
Dear Valued Customer,
We’re sorry your experience didn’t match your expectations.
We would like the opportunity to investigate your feedback further:
Please, contact us directly, sending your message to our email address, dropshipment@brandsdistribution.com.
We want to understand and resolve every issue, point by point:
1) Import sync is based on regular data update with a cronjob. Probably it is only necessary to wait to have right quantities and products update.
2) Our customer service usually gives an answer within 24 hours, on working days.
3) The trial period gives you the opportunity for testing our system and take a look to our products catalog.
4) Connection mapping with pre esistent structure is not yet supported, we are constatly working on it, in order to improve our plugin.
5) Tags management exists on settings and you can select brands, categories, subcategories. You can also add (or remove) a prefix on every tag.
6) We are working to give currency conversion in the next release.
7) BrandsSync is only a dropshipping connector to brandsdistribution catalog: you need a dropshipper account on Brandsdistribution in order to pay only 19$/month for the app.
8) We are sorry, but there are not payment details managed by our app.
9) Right now, the app takes best options for carriers we have Agreement for the country you have to send. In to do list we have the showing of delivery cost and select carrier if multiple are available.
10) We invite you to contact us at dropshipment@brandsdistribution.com, so we may discuss your specific personal experience. Thank you.
As you have said, Dropshipping is a good thing, and we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day.
Thanks for your understanding,
Brandsdistribution Team