Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
February 22, 2022

I am using this on SkinCareBySuzie.com, I have spent this last week trying every chat out there because the service I was using had a delayed notification problem, he features you have are nice and work well, Nicely thought out . One feature I love about this service is their SMS notification when there is a new chat request. You don't need to have another app on your phone, there is a link in the SMS that opens a web app, It is fast and responsive, Customer support is excellent.

Skin Care By Suzie
United States
27 days using the app
Edited October 12, 2021

I was originally using Chatra, but the app kept setting me to “away” Customer service told me in order to stop that, I would need to actually get onto the app every hour, to keep it active, or it would mark me not available.
I don’t have time for that all day every day! I switched to Brevi for the chat option and all the other benefits were a bonus I didn’t know I wanted lol Like being able to see activity on my site in real time! Seeing where people are visiting from, who has what in their carts. It’s made it a lot more fun and helps me see what items are most active, in a quick format and I can interact with them in real time if I want to. So far I’ve had no issues with getting notifications when someone gets in touch with me. I haven’t had any emails come through saying someone reached out, that didn’t also give me a text notification! There is some room for improvement. I wish the notifications came through in like an app notification alert and not a text, but I’m just happy they work.
I do also wish that once you got the first initial alert, you could set it up to stop sending texts once you’re in the chat with the customer. I don’t like being on chat and still getting texts on my phone. It can be overwhelming especially if you’re already using your phone for something else.
I also think 600 a month is not enough, especially if you use the app a lot. Even 1200 is a low amount for anyone really active, if each time the customer replies, it counts against your limit. Some people like to talk a lot lol I’d love to see the limit removed or raise, or, the texts to stop coming through after we get on the chat with them. Other than that, this app is awesome and I’m glad I stumbled onto it.

Rachel's Essentials
United States
7 days using the app