Brightpearl by Sage

This app worked as it should from the moment we had installed it. Settings are easy and mapping data, too. When I compare it to our difficulties we ha with ERP systems and online shops, this was a nice surprise. Since using the app, we never had problems with stock not syncing or orders not updating correctly. BTW, the app also works well in connection with ShopifyPOS. There could be some more flexibility with mapping product data, prices, and support for other POS solutions. But I hope this is something that will be implemented in the future.

Been using Brightpearl for a few years now, love the speed at which customer support helps.
We finally have a process for everything inventory-related in our business from purchasing, through to pick/pack/dispatch/invoice and everything in between. Thank you, Jamie and the Team!

A must have for Shopify Stores who also use BrightPearl. Orders automatically flow seamlessly into BrightPearl when placed on Shopify (including POS & Draft orders). Once an order is dispatched or part dispatched in BrightPearl, this also syncs back to Shopify to send customer notifications, meaning order processing can be managed outside of Shopify without duplicating work. Stock levels also sync almost instantly from BrightPearl, across all our inventory locations to Shopify, helping keeping stock figures correct and avoiding overselling. We also have pricing sync on an overnight schedule, which is a useful backup to keep pricing correct - although it is worth noting as this does not include Compare At pricing or Cost prices, there is still an element of manual work to keep pricing correct across both systems. It also requires an additional price field to be maintained in BrightPearl due to VAT handling across both systems. The app is simple to use and the team at BrightPearl were also very helpful with getting everything set up and running.

I would not recommend Brightpearl.

I was told it was an all in one solution. I was integrating 3 stores into bright pearl from Shopify that share inventory out of the same warehouse. After the sales pitch of a rebate and high pressure sales techniques I ended up signing a contract in the last day of the promotional period. This was back in May of 2024.

It’s now November 2024 and we still do not have a live system. The training alone was scheduled for over 3 months.

The training is a joke. It could take 2 to 3 days to complete training but they drag it out over the course of several months so they can bill you to make back there rebate imo. Rebate is only good and has to be requested after go live date. This was never verbally mentioned. Only in the fine print.

I expressed my concerns with the length of training and what our basic purpose was for using the software. Basically a connector for our inventory. We were also very interested in using the system for order management as well.

After a month of training we finally got to the order management modules and I quickly discovered this system is not going to work for us. It’s actually worse than what I had built for us in terms of how we manage our inventory now. In terms of the user interface and the workflows associated with how they manage their order management system into shopify it’s very clunky and inefficient with limited push/pull api connectivity. To my surprise, there is actually no connectivity into Shopify except to change the price, so any order entered in bright pearl does not show up in Shopify. It only talks one way by sending the order into brightpearl. There are several limitations and a bunch of additional work that needs to be done. It’s NOT and all in one system as stated in the SOW.

We also had an issues with Bianca. She basically told me that I need to be more respectful to her time and the project after I jumped off the call for a few minutes to take another very important call. When I jumped back on the call I asked her to repeat the answer she was giving to a very important question I had and she met me with from what I could tell a personal attack that was ignorant and disrespectful. I could tell by her tone that she did not care for me from the beginning of her taking over our project from our originally trainer who ended up leaving the company and taking another job. It just felt fake. Not very genuine.

There is also a contract for a year that you need to read into and really understand. You cannot cancel the contract if the software doesn’t work for you. I was under the assumption I could cancel any billing cycle I wanted to which is quarterly.

I will now have to pay $50k for a software I cannot even use. There response was you can have access to the software until the contract is expired in May of 2025.

I would imagine it will just be staging environment with a login.

I would be very cautious using this software in your business. They are a UK based business. They have no support or help. If you call there 800 number you have to either email for billing. No one answered the other option when I called. All the reps do not have phone numbers or direct lines of contact. You have to book times to speak with them on their calendars. What I can tell is they are a very small company working remotely.

There is another review also on the Shopify brightpearl site. I read it after I signed the contract. Wish I would have saw it before. I hope others who are considering discover this review before they sign and really think hard about hiring brightpearl before you sign that dotted line.

We began our Brightpearl journey just 5 months ago and after an intense 2 months prep, went live 3 months ago. The team we worked with to get us ready for golive (led by Bianca), was a dream team! We couldn't imagine doing a project of this scale without the BP expertise and experience. Bianca gave that extra mile and took the time to really understand our business and the best way to implement BP to ensure we got the most out of it.
Since going live, our team have taken all aspects of BP on board and our operations, customer service and warehouse are all seeing benefits beyond what we had hoped for in ease of use, order turn around, time saving, customer experience and accuracy.
Our next phase is Demand Planner and the extended Warehouse Management System which we are all looking forward to introducing into our warehouse environment!

The link between the Brightpearl and our Shopify site is robust, reliable and easy to instal and use. No hesitation in recommending.

We have been using BrightPearl for three years now. The integration with Shopify has proven seamless and we have never had to contact their support about any issues. The BP sales order and product management life cycle has been a real bonus to our company.

Promised x and got y. They could not fulfil their promises. It has been 6 months since implementation and I still have hundreds of orders stuck. I'm double shipping to hundreds of people since Brightpearl has decided to split orders. Support is lacking. Using their preferred partners has just meant that no one has taken responsibility. BUYER BEWARE!!!! We are pulling out as soon as we can.