Brightpearl by Sage

I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems.

First off, their marketing made it seem like using their product would be a breeze. However, once I received it and tried to set it up, I realized that it required a degree in rocket science just to get it functioning properly. The instructions provided were vague at best, and they want you to use and update two different systems.

Not only did we waste money on a product that doesn't live up to its promises, but I also wasted countless hours trying to figure it out. The frustration and stress caused by dealing with Brightpearl have left me feeling completely dissatisfied and ripped off.

Save yourself the headache and avoid this company at all costs. They clearly prioritize sales over customer satisfaction and have no qualms about deceiving consumers with false advertising. Trust me, you're better off spending your money elsewhere. All the 5 stars reviews are from the UK or Europe not the United States STAY AWAY!

I would not recommend Brightpearl.

I was told it was an all in one solution. I was integrating 3 stores into bright pearl from Shopify that share inventory out of the same warehouse. After the sales pitch of a rebate and high pressure sales techniques I ended up signing a contract in the last day of the promotional period. This was back in May of 2024.

It’s now November 2024 and we still do not have a live system. The training alone was scheduled for over 3 months.

The training is a joke. It could take 2 to 3 days to complete training but they drag it out over the course of several months so they can bill you to make back there rebate imo. Rebate is only good and has to be requested after go live date. This was never verbally mentioned. Only in the fine print.

I expressed my concerns with the length of training and what our basic purpose was for using the software. Basically a connector for our inventory. We were also very interested in using the system for order management as well.

After a month of training we finally got to the order management modules and I quickly discovered this system is not going to work for us. It’s actually worse than what I had built for us in terms of how we manage our inventory now. In terms of the user interface and the workflows associated with how they manage their order management system into shopify it’s very clunky and inefficient with limited push/pull api connectivity. To my surprise, there is actually no connectivity into Shopify except to change the price, so any order entered in bright pearl does not show up in Shopify. It only talks one way by sending the order into brightpearl. There are several limitations and a bunch of additional work that needs to be done. It’s NOT and all in one system as stated in the SOW.

We also had an issues with Bianca. She basically told me that I need to be more respectful to her time and the project after I jumped off the call for a few minutes to take another very important call. When I jumped back on the call I asked her to repeat the answer she was giving to a very important question I had and she met me with from what I could tell a personal attack that was ignorant and disrespectful. I could tell by her tone that she did not care for me from the beginning of her taking over our project from our originally trainer who ended up leaving the company and taking another job. It just felt fake. Not very genuine.

There is also a contract for a year that you need to read into and really understand. You cannot cancel the contract if the software doesn’t work for you. I was under the assumption I could cancel any billing cycle I wanted to which is quarterly.

I will now have to pay $50k for a software I cannot even use. There response was you can have access to the software until the contract is expired in May of 2025.

I would imagine it will just be staging environment with a login.

I would be very cautious using this software in your business. They are a UK based business. They have no support or help. If you call there 800 number you have to either email for billing. No one answered the other option when I called. All the reps do not have phone numbers or direct lines of contact. You have to book times to speak with them on their calendars. What I can tell is they are a very small company working remotely.

There is another review also on the Shopify brightpearl site. I read it after I signed the contract. Wish I would have saw it before. I hope others who are considering discover this review before they sign and really think hard about hiring brightpearl before you sign that dotted line.

Promised x and got y. They could not fulfil their promises. It has been 6 months since implementation and I still have hundreds of orders stuck. I'm double shipping to hundreds of people since Brightpearl has decided to split orders. Support is lacking. Using their preferred partners has just meant that no one has taken responsibility. BUYER BEWARE!!!! We are pulling out as soon as we can.