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I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems.
First off, their marketing made it seem like ...
Hi McLogan Team,
We appreciate your feedback! An integral part of getting started with our product is participating in our Professional Services (PS) team's implementation ...
Promised x and got y. They could not fulfil their promises. It has been 6 months since implementation and I still have hundreds of orders stuck. I'm double shipping to hundreds of people since Brightpearl has decided to split orders. Support is lacking. Using their preferred partners has just meant that no one has taken responsibility. BUYER BEWARE!!!! We are pulling out as soon as we can.
Hi there,
We appreciate your feedback! I would love to gain a better understanding of the complications you have mentioned and look into how we can improve the difficulties ...