Brightpearl by Sage

We have been using Brightpearl for over 5 years now and it has been an integral tool in our ability to grow and develop the business. Using the automation we have been able to automate and streamline many heavily manual taks, streamlining and refining daily workflows. We have a complex inventory that also incorporates own manufacture that Brightpearl helps us manage without breaking a sweat. The support team are always there to help when needed, and account managers are active in helping develop our relationship with Brightpearl enabling us to succeed.

We have been working with Brightpearl since 2023 when we launched our UK website selling high-end furniture, lighting and home decor.

The partnership has been excellent and the software is a key enabler for the growth of our business. It is not the perfect solution, but I have never seen a SAS system that works exactly as you would want it to across all facets of a business.

However, we are a complex business with multiple inventory locations, multiple markets, multiple customer types etc, and the Brightpearl team have been amazing at helping us to adapt their solution to our needs. It has been one of the most collaborative tech partnerships that I have enjoyed in my career, I would highly recommend them.

We have been using Brightpearl for just over a year and it's been a huge help reducing some extremely manual workflows, especially around pre-orders, using its automation rules alongside some apps provided by one of their developers. We have a complex inventory pattern which Brightpearl manages without difficulty. A lot of other companies could learn from the second-to-none post-launch support which is quick, helpful and responsive.

We signed on with Brightpearl over 3 years ago before they were acquired by Sage. We've been overall very happy with Brightpearl. We have multiple brands, two warehouse locations, and various sales channels where we sell our products, which results in complex order workflows at times. Brightpearl's automation rules have been a huge help to us in letting us configure how orders flow through the system. Brightpearl has allowed us to better manage our inventory and centralize reporting for all of our sales channels.

I do think there could be some improvement made to the integration with Shopify but it's not a deal breaker for us. For example, your products have to be built separately in each system instead of having the ability to build a product in one system and have it transfer over to the other. There also isn't a good workflow for making order edits in Shopify and having that transfer over to Brightpearl. The product improvements seem to have slowed down since Sage's acquisition but we are hopeful to see more improvements coming soon!

We've been with Brightpearl since 2014. It handles inventory so well that often you forget how much it does behind the scenes. For me, the best thing is that all information is in one place which is great if you're trying to manage a business remotely.

I have 2 gripes. Please could you sort reporting dates so they start at the current year instead of defaulting to the year 2000. It's so tedious if you're producing multiple reports.

The second thing I would like to see is to be able to select weekly reports based on week numbers. I would think this especially useful in retail.

These are only minor irritations and it does everything very well indeed. If you need any help, the support team are very helpful.