Broken link 404/301 Redirect
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Horrible help. If an item is active and you make it inactive and you have automatic forwarding you cannot go back unless one by one to fix issue. No one can give me a solution and costumer service does not care if I delete the app. Also if I delete the app they cannot tell me how long it would take to get my redirects canceled.
Le support a été très mauvais, nous soumettons des redirections en bulk elles ne remontent pas 24h après le support ne donne aucun retour, bref n'importe quoi
Bonjour,
Merci beaucoup pour votre avis. J'espère que tout va bien de votre côté.
Nous sommes heureux que l'application aide. :) N'hésitez pas à nous contacter si nous pouvons vous aider en quoi que ce soit.
Passe une bonne journée.
Cordialement
Assistance Gill-SEOant
The unuseful app and have a lot of bugs. When you try to redirect any page, it's showing this message always. (Edit failed. Please try again later. (Might target is too long, over 255 characters))
And when I asked them to refund my subscription for one year, they kept me on cycle without any action
Hello there,
I'm sorry to hear that you had a negative experience with our app. We apologize for any inconvenience caused by the bugs and error messages you encountered. Our team is constantly working to improve the app and address any issues that arise. Regarding your request for a refund, we apologize for any delay in processing and will do our best to resolve the issue as soon as possible. Thank you for your feedback, and please let us know if there is anything else we can do to assist you.
All the Best,
Gill | Customer Support
worthless unless you pay. there are much better apps that do much more for less $. They say that you can manually fix broken links but that's not true because when you go to the app, they hide the link and only show it if you upgrade.
Hi there,
Thanks for your feedback.
Sorry for the inconvenience the app caused you.
The first time you install the app, the app will detect the broken link in your store. And you could redirect them.
Then the app will monitor the site and detect the new broken link in real-time. And you might need to upgrade so you could see them. It's premium.
But you could still get these 404 links by daily email report.
And you could manually redirect by Create a Redirect, no limit.
We might not clearly ourselves, sorry about that.
Feel free to let us know that if there is anything we could do for you.
Regards,
Chil
The app only allows 10 of the 404 errors tracking. It doesn't mention this anywhere in the pricing - and now it wants me to upgrade. Waste of installation and added code in my theme for nothing. You really need to mention it in the pricing details.
Hello,
Thanks for your feedback. Hope all things are well on your end.
Sorry for the inconvenience we caused you. And sorry, the new 404 errors are the app Real-time detect, and it's premium. The 10 quotas, that we hope it can help you know much about the app feature. Sorry for that make any misunderstanding.
Your support is very important for us. If there is anything we could help with, please do not hesitate to contact us.
Have a good day and take care.
Best regards
Giraffly team
This app is confusing to use and the support chat box vanishes while you are having conversation and it's nearly impossible to get it to show up again. According to google search console, I have a lot more 404 errors than what this app is catching. *new edit... The app is messing up my redirects and trying to revert them only causes more problems. I am getting an error message when I try to update redirects. Support just vanished again....
Hi Michael,
Hope you are doing good!
Please know that after you installed our app, it will detect all the 404 errors from your website, but for those we didn't detect, we will detect them after your customer access. And also for those 404 errors we didn't detect in GSG, it's because they are not 404 errors anymore, so we wouldn't detect them, hope I made this clear.
Best,
Gireffly team
truly my experience is bad with this app, customer service unable to understand my issues, after install the app, Google Search console failed to validate 404 broken url .
Good day!
We sincerely apologize for the negative experience you've had with our app, and for any misunderstanding from our customer service team. Your concern regarding the 404 broken URLs and the issue with Google Search Console is important to us. Please provide us with more details or screenshots, and our technical team will thoroughly investigate the matter. We are committed to resolving this for you, and our support is available 24/7 to assist.
Warm regards,
SEOAnt Support Team of Channelwill
Installed to monitor traffic and test the app. It has no real useful application on the free setting and the annoying way it tricks you into upselling is offputting.
Try another app and save your time
Hello there,
Thank you for taking your time to share your feedback with us this would realy help us to improve the app. Also, we do apologize if you feel that way in your side. The free plan setting has a limited access to the app features but we also have free trial to test the PRO and Premium plan. No worries, If you change your mind please let us know how we help you and we will give you a favor.
Thank you!
Happy Selling!
Gill- SEOANT Support
Very poor experience. I only installed and tested for one day and was charged $6.99 , Never recommend!!
Hello SILKSILKY,
Thanks for your review. :)
First of all, sorry for the inconvenience the app caused you.
We checked the data, you activated the charge on September 18, and canceled on the same day. And we didn't get fee, the fee is pending on your account. We didn't find it on our payouts. Please contact Shopify to check it, and we will allow the refund!
You won't pay for the app if you didn't use it. :)
Looking forward to hearing from you.
Have a good day.
Best regards
Giraffly
The app is a 301 FAKE, the redirect patterns are not 301 redirects, but client-side Javascript redirects. Why are you writing 301 in the APP?
Die App ist ein 301 FAKE, die Redirect Patterns sind keine 301 Redirects, sondern Clienetseitige Javascript redirect. Warum schreiben Sie in der APP 301 ?
Good day!
We sincerely apologize for any inconvenience you may have experienced. It appears that we haven’t received any direct contact from you yet. Please rest assured that our dedicated 24/7 customer support team is always here to assist you. We would be more than happy to help with any questions or concerns you may have. Don’t hesitate to reach out at any time!
Warm regards,
SEOAnt Support Team of Channelwill