SEOAnt‑Broken link Redirect

Good day!

We sincerely apologize for the negative experience you've had with our app, and for any misunderstanding from our customer service team. Your concern regarding the 404 broken URLs and the issue with Google Search Console is important to us. Please provide us with more details or screenshots, and our technical team will thoroughly investigate the matter. We are committed to resolving this for you, and our support is available 24/7 to assist.

Warm regards,
SEOAnt Support Team of Channelwill

Hello there,

Thank you for taking your time to share your feedback with us this would realy help us to improve the app. Also, we do apologize if you feel that way in your side. The free plan setting has a limited access to the app features but we also have free trial to test the PRO and Premium plan. No worries, If you change your mind please let us know how we help you and we will give you a favor.

Thank you!
Happy Selling!
Gill- SEOANT Support

Hi, we are sorry for the inconvenience. We have checked that the feature is working. And the Free plan users can make 301 redirect parts of the 404. We ’re sorry for your feeling of wasting time. We are much pleasure if we could do something for help.

2020.02.03 Update
Hi there, we have tried emailed and called you several times while haven't heard from you yet. We like to extend our apologies again if you found Broken Link Manager is not the right app for you. But I think there's a misunderstanding going on here, users can actually fix 50 broken links in the Free plan and we are also allow you to choose which broken links you want to redirect. There's a "Redirect" button after each broken link. Please consider reinstalling back our app and see if the button is there, if not please contact right away and we are always here to help. Thanks in advance.

Hello SILKSILKY,

Thanks for your review. :)

First of all, sorry for the inconvenience the app caused you.

We checked the data, you activated the charge on September 18, and canceled on the same day. And we didn't get fee, the fee is pending on your account. We didn't find it on our payouts. Please contact Shopify to check it, and we will allow the refund!

You won't pay for the app if you didn't use it. :)

Looking forward to hearing from you.

Have a good day.

Best regards
Giraffly

Hello,

Hope you are doing well.

We chatted with the Shopify advisor and they said that you should contact them first then it will process the request. So, if you would like to ask for a refund, please try to contact Shopify.

Wishing for a happy Christmas season. Take care.

Best regards
Chil