BUCKS Currency Converter PRO++
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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Customer service is so BADDDDDDDD ! Contacted them and waiting for more than 2 weeks, but the issue hasn't been resolved. First I sent them twice via email, but got no reply. Then I had to login to the app and sent them message via Chat support, there was no body there. So I left a message telling them that please contact me via email . Then I received a notification via email saying that somebody answered me via ... message (WHY MESSAGE, NOT EMAIL ????) , and she said "Let me check, one moment please", and then NOTHING ELSE. No answer, no more message, no email coming . I kept waiting but no body contacted me after that "one moment please" :(((( SUCH A TERRIBLE SUPPORT !!!!
Abysmal customer service. Virtually none. The responses that do arrive are very slow, not helpful, not followed up. So as long as things are working ok, then ok. But, it's not. First it was working with Shopify's multiple currencies and then apparently it was not. At first the prices showed USD and then they did not. At first the switch from the shop currency to chosen currency was fast, as claimed. Now it is very slow. No response from the app once again. It's been such a waste of time.
Customer service is the more incompetent that I have seen for a very long time, frankly, stop contradicting you! It's been for a week that I have bugs with their application, they tells me to do this and that but in the end nothing changes. After I am told things that are false! I hallucinate! Seems very good and kind at first but in the long run believe me that these are people who do not know what they are talking about. Don't waste your time.
Hi!
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
It seems that you misunderstood our response.
Yes! The currency is converted at your checkout page also.
It is because you have enabled Shopify multi-currency.
Unfortunately, as per Shopify policies apps are not allowed to convert currency at the checkout page.
https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup
Hope this article can help you to understand well.
Also, regarding your initial query about rounding and conversion, as we've already told you, the conversions are handled by Shopify as multi-currency was enabled on your store.
That's why we told you to contact Shopify for better support.
Hope you understood.
I apologize again for the inconvenience. we take all reviews seriously and will use them in our continuous improvement efforts!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
The prices for my products stated to raise by themselves when somebody was scrolling up and down the page.
The idea of the app is great but unfortunately the code of the app has a lot of work to be done to be great.
When the app is set up for the first time, the app looks great and is working very well. However as soon as something is changed in the settings and layout the app is integrating another layer.
The result is, that if you are making 10 adjustments you will have 10 layers and 10 shadows on your homepage.
Therefore I can't recommend this app
Thank you for bringing this issue to light. This can be easily solved from our side.
But while checking with the customer support team, I was able to gather that you never contacted us regarding this issue. Also, upon seeing your review we had contacted you twice via email and once via the in-app chat, but there was no response from your side.
Please get back to us in case you still need help with this issue. We are more than happy to help you.
You can contact us via our in-app chat or at support@helixo.co.
- Sreeshankar, Customer Support Advocate
Messed up my sales. Converter did not auto change, showing the incorrect currency for different countries, even in US showing GBP. Had multiple people confirm they were also seeing this same problem. Buggy app.
I'm truly sorry to hear about that and to fully address these issues, we kindly request you to consider reinstalling the app. Rest assured, the customers won't be affected by any potential issues since we can check the issue by accessing only the preview theme. It would greatly assist us in pinpointing and resolving the problem.
Your willingness to collaborate with us in resolving this matter is highly appreciated. We are grateful for the time and effort spent sharing your thoughts with us. It's through feedback like yours that we can continually improve our app and enhance our services, and we're dedicated to resolving this issue promptly.
Thank you once again for allowing us to make things right. We look forward to serving you better and ensuring a more positive experience in the future.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo