Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 95 % der Bewertungen sind 5 Sterne
  • 3 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
Bearbeitet am 2. August 2023

For BUCKS Team:

Dear Team, thank you for the amazing customer service you provide and your willingness to help. With the help of the team, I managed to resolve some issues:
1. The notification banner wasn't displaying correctly on mobile devices (it was showing vertically).
2.The notification banner wasn't fixed on the desktop.
These issues have been resolved.

However, I encountered a more significant issue that I wasn't expecting. It involves the codes implemented by the APP in my theme. My checkout broke, and it stopped showing the total at checkout. I have consulted with both the Shopify Team and the BUCKS Team. The BUCKS Team stated that it wasn't caused by the APP, while the Shopify Team mentioned it wasn't due to the theme settings.

I conducted further investigation into the issue and deleted some codes from the theme. To my surprise, the APP features disappeared and the problem with the checkout total was resolved.
What's interesting is that the developers advised me it wasn't related to the APP since they checked it by disabling the APP. However, I am aware that disabling the APP does not remove the added codes.

UPDATE: We managed to solve the issue with the order total, but now sometimes it shows 0 for the order total if the drawer is chosen. Additionally, after resolving this issue, my checkout algorithm has changed, but the team assures me that it's not because of the APP.

Now a new issue has occurred - at checkout, it switches from the local currency to the default one multiple times (around 3-4 times), which is very frustrating.

There seem to be too many issues, and I'm not sure how it's even possible. I wanted it to work out, but it appears that the APP still needs some optimization.

For Shopify users: When adding any APP, ensure that everything functions properly. Don't blindly trust the APP you add to your store, and remember to delete the codes when you uninstall an APP.

I don't enjoy leaving negative reviews, but if I had known that I would encounter so many issues, I could have saved days of frustration. I sincerely hope that the APP improves the situation.

P.S. The team has always been responsive and ready to help, but I simply couldn't afford to spend so much time resolving one issue after another.

UPDATES 02.08. - The flickering issue has been resolved in an interesting way, now the default currency is displayed instead of flickering converted one. Currently, there are two currencies shown at checkout. The currency next to the product is converted, while the currency on the right is in the default currency.

The product pages and collections display the converted currency, but the quick add window shows the default currency...

The Lovely Whiskers
China
3 monate mit der App
Helixo hat geantwortet 25. Juli 2023

Hi!

Thank you for sharing your feedback and experiences with us.
We sincerely appreciate your kind words about our customer service team and our efforts in resolving the initial issues you encountered with the notification banner. We're delighted to know that those problems have been successfully addressed.

However, we understand that you faced unexpected challenges within your theme, leading to issues with the checkout and order total.
We apologize for any inconvenience this may have caused you. Our team has conducted a thorough investigation, and it appears that the issues persist even after disabling our app.
Upon your permission, we conducted further testing by re-adding the scripts, and it seems that the issues have been resolved. We are confident that your checkout algorithm is now functioning as intended.

Regarding the currency flickering issue on the cart page, we sincerely apologize for the frustration it caused.
After extensive analysis, we have identified that other apps in your store are also modifying prices, resulting in continuous conversions by the BUCKS currency converter, leading to the flickering issue.
Unfortunately, we have certain limitations that prevent us from entirely eliminating this flickering since it involves interactions with other apps.

Our team is actively working to find a viable solution and implement it as soon as possible. We appreciate your understanding and patience as we address this matter diligently.

Your feedback is incredibly valuable to us, and we take your comments seriously.
We understand that your experience fell short of your expectations, and for that, we sincerely apologize.
Our primary objective is to offer you a reliable and user-friendly APP that seamlessly enhances your store's functionality.

We wholeheartedly appreciate your valuable advice to all Shopify users about being cautious when adding APPs and performing code clean-up after uninstallation.
This serves as a constant reminder for us to continuously improve our services and ensure seamless integration for all our users.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Tinu,
Customer Support Lead at Helixo

Bearbeitet am 27. März 2021

Look great but cannot make it works. It simply just doesnt appear anywhere on the screen or header. Might be something missing the currency format is already OK. My theme is impulse

Nataoka bali
Indonesien
Etwa 18 stunden mit der App