BUCKS Currency Converter PRO++
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Using the app. Everything seems good except for one major thing. From the day we installed it our site speed crashed from nearly 29 to 19. Repeated support inquiries about this have all led to nothing. Customer support replied but with no real solution, unfortunately. If this is not resolved we will have no choice but to uninstall the app. Quick update: App uninstalled and site speed restored to 29.
Hello,
Sorry for any inconvenience caused by our side. We had contacted you via email 3 days ago regarding the same issue. Explaining why in the previous mail we said the issue was not related to our app. I shall post the same here in case you haven't read our mail.
My team checked your site. On mobile, while we tested the speed we got 20 -25 speed. Because each and every time you take the speed test you get a different value. There are many factors that affect the speed test. One factor is the network request of all apps does not happen at the same time. If any of them has an error that speed test will be affected.
Generally, if you install a new app to your site speed is negatively affected, because a new network request is added.
In order to minimize this effect, we have reduced the app size to the maximum. Our app is only 25 kb. But that is not the highlight, our app only sends the request on the first load unlike many other apps, which will send a network request every time you use that app in one session. Our app only loads on the first load after that our app works by retrieving data from users' browsers in that single session. This will not reflect in the speed test because the speed test only reveals the value on the first load.
Also when you check the speed test there will be suggestions to improve the page speed. While checking we could find that the app is working normally. This is why we can say that our app will not affect the page speed as much, as we have done everything on our side to minimize the effect on the page speed.
Please contact us at support@helixo.co in case of further queries.
nice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help fullnice app its realy help full
Thank you for the review 🎉
- Sarah
So far a great app, got assistance via chat straight away to help with a couple of setup bits. Seems to be working on all pages including checkout, which most of the other conversion apps don't do. A good find..
Thank you for your kind words. We really appreciate you taking the time to are your thoughts on our app. Your words are fuel for us to keep moving forward.
If in need of help with our app please contact us at support@helixo.co
-Sarah, Customer support Executive
I was struggling with application bugs and no customer support for 3 days. Finally someone attended me and made it work. Many thanks. Now all is good, would've appreciated faster customer service but most converting applications are like this.
Thank you so much for your kind words. We are really sorry to keep you waiting for three days. Some issues may occur more time to check than usual. That is why it happened.
I am glad to see that everything is settled now. We could assure you that we will improve our service.
Feel free to let us know what improvements we can make from our side anytime. Seeing your satisfaction gives us the utmost happiness.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
Fantastic customer support. Sreeshankar helped me for all my questions and was even willing to make some codings in the app so that I can have it display the way I wanted. Huge thanks. Highly recommanded.
Thank you so much for this wonderful review. We are so excited to hear from you. We shall strive to improve our services for you.
If you have further queries please contact us via the in-app chat or email us at support@helixo.co, we are always happy to help.
- Sreeshankar, Customer Support Advocate
This app is really something special. It integrated beautifully with my store. I loved it. It's very functional.
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Just installed it. About to try it out for a couple of days. So far looks great, easy to install and set up.
Great app! Super impressive. It was very easy to setup and ticks all the boxes for a seamless international customer experience. The app auto-converts the currency to the customers home country for product listings AND maintains the home currency display at checkout. Support staff are friendly and super attentive on the in-app chat.
We highly appreciate your kind words. Thank you for reaching out to us. Feel free to reach out again in case of queries in the future, we are always happy to help.
Contact us by chat at support@helixo.co for help and inquiries.
- Nikitha, Customer Support Advocate
The idea of the app is great but unfortunately the code of the app has a lot of work to be done to be great.
When the app is set up for the first time, the app looks great and is working very well. However as soon as something is changed in the settings and layout the app is integrating another layer.
The result is, that if you are making 10 adjustments you will have 10 layers and 10 shadows on your homepage.
Therefore I can't recommend this app
Thank you for bringing this issue to light. This can be easily solved from our side.
But while checking with the customer support team, I was able to gather that you never contacted us regarding this issue. Also, upon seeing your review we had contacted you twice via email and once via the in-app chat, but there was no response from your side.
Please get back to us in case you still need help with this issue. We are more than happy to help you.
You can contact us via our in-app chat or at support@helixo.co.
- Sreeshankar, Customer Support Advocate
5 star for easy to install. let me try first and will review again that how its going. thank you so much