BUCKS Currency Converter PRO++
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Great team… solve complex problems in the shortest possible time
Thank you for your fantastic review!
We're thrilled to hear that our team was able to solve your complex problems quickly and effectively.
Our goal is to provide top-notch support and make your experience as seamless as possible.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Chaithra is the most polite and hands-on support agent I've ever had to deal with. She has helped me set my store currencies and sorted all the little details.
Her patience and efficiency deserves 10 stars!
Thank you so much for your thoughtful review!
We're really glad to hear that Chaithra provided such exceptional support and made the process smooth for you.
We’re proud to have her on our team, and we’ll be sure to share your kind words with her.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Support was quick and helpful. I spoke with Chaithra and she was the best. Kepp going guys!
Thank you so much for your kind words!
We're thrilled to hear that Chaithra was able to provide you with quick and helpful support. Your feedback keeps us motivated to keep delivering top-notch service. We'll keep going strong—thanks again for your continued support!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very user friendly and excellent customer support in real time. Resolved my issues in a friendly and timely manner. 5 stars to Chaithra for her support and patience.
Thank you for the wonderful feedback!
We're so glad to hear that you found the app user-friendly and that Chaithra provided excellent real-time support.
It's great to know that your issues were resolved in a friendly and timely manner.
We'll be sure to pass along your five-star praise to Chaithra.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Chaithra was awesome ! She gave me one of the best quality service ever in my life !!!!!!! Thanks you Chaithra .
Thank you for your amazing feedback!
We're so glad to hear that Chaithra provided you with such excellent service.
We'll be sure to pass along your appreciation to her.
If you ever need more assistance, don't hesitate to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
This is a great app. The support team is very kind and helpful. Bhagya went above and beyond to provide me with the assistance and solutions that I needed for my situation. She is surely a valuable asset to their team, as she was very quick, patient, and professional with her responses.
The app is missing certain features for merchants who are not using Shopify Payments, but there seems to be some work arounds for that and the Bucks support team is working to find solutions and add features for merchants who have different gateways.
All in all, I recommend this app to everyone as it is very good, easy to use, has many great features, and has an awesome support team!
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're enjoying the BUCKS Currency Converter and that our support team, especially Bhagya, has been able to assist you effectively.
We take great pride in providing top-notch customer service, and it's fantastic to know that Bhagya's quick, patient, and professional support made a difference in your experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The app works perfect and has Auto Currency Switch option and all currencies and the customer support are very fast.
Thank you for your wonderful feedback!
We're glad to hear that you're enjoying the app and finding the Auto Currency Switch option useful.
Our team takes pride in providing fast and efficient support, so it's great to know we're meeting your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The customer support is really bad, basically they can't help you with much (or they don't want to) and always are pushing you to talk to Shopify team instead of helping you themselves. After helping with nothing they even ask for a google review. Really shame.
Summary: The issue arose due to a misunderstanding about the app's functionality when Shopify Markets is enabled.
I’m sorry to hear that your experience with our support team was not as expected.
It seems that the issue arose due to a misunderstanding about the functionality of our app, particularly with Shopify Markets enabled in your store.
When Shopify Markets is enabled, the conversion display and price rounding are managed by Shopify itself. Our app functions as a currency switcher, but the conversion process is outside the scope of what our app controls. That's why we advised you to contact Shopify support, as they would be better equipped to assist with this specific issue.
I understand that it might have seemed like we were not willing to help, but I assure you that our goal is always to provide the best possible support within the capabilities of our app.
We deeply value your business and regret that this limitation led to a negative experience.
Please know that we are committed to improving our service to avoid such misunderstandings in the future, and we always strive to provide the best possible support within our app’s capabilities.
If you have any further queries, please don't hesitate to reach out to us at support@helixo.co or via our in-app chat.
-Tinu,
Customer Support Lead at Helixo
Excellent support! Best currency converter app. It works great
Thank you for the fantastic review!
We’re so glad to hear you're enjoying the app and finding it helpful. Our team is dedicated to providing excellent support, so it's great to know it’s making a difference.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I have to admit I find the experience so quick and easy.
Athira was a superstar!
She guided me and advised me on a flaw here and there and I was thankful for her helping me step by step
Thank you so much for sharing your experience!
We're really happy to hear that you found the process quick and easy. Athira truly is a superstar, and we're so glad she could guide you step by step and offer helpful advice.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team