BUCKS Currency Converter PRO++
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (748)
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평점별
App is fine but horrible experience with the support. One of the currency is of wrong spelling and we requested it a month ago to correct it. Till now, the spelling is wrong and the developer said it was fixed. Message the support via chat which is like non-existent, no one bother to reply.
Summary: We promptly updated the customer with a fix, but it seems the email was not received. So, we followed up with screenshots and chat transcripts to assure the customer.
Hi Angela,
We’re very sorry that your experience didn’t meet expectations, and we truly appreciate your feedback.
Regarding the issue with the misspelled currency — our team resolved it promptly on April 7th. We initially notified you via email, but it appears that the message may not have reached you.
To ensure clarity and transparency, we later followed up with screenshots and chat transcripts, and also reached out to your team members Fion and Jolene on April 9th to confirm that the correction had been made.
We sincerely apologize if it felt like no one responded to your messages — we take every support request seriously and always aim to respond promptly.
If anything still feels unresolved, or if you'd like us to take another look at the setup, we’re more than happy to assist. And if your experience has improved since, we’d be incredibly grateful if you’d consider updating your review. It really helps other merchants and supports the continued efforts of our team.
Warm regards,
Tinu
Customer Support Lead, Helixo
suddenly the app disappeared on my website, it affected my site badly. please fix this asap...
Summary: We couldn’t reproduce the issue when we checked, and the app appeared to be working fine. We’ve reached out but haven’t received a response. We'd love to investigate further and help resolve the concern.
Dear,
I'm really sorry to hear about the issue you experienced with the app disappearing from your website. I understand how disruptive this must have been, and I sincerely apologize for the inconvenience caused.
When our team checked your store, we weren’t able to reproduce the issue—the currency converter appeared to be working correctly on our end. We also shared screenshots for your reference and requested further details to investigate deeper, but we haven't heard back yet.
We’d truly appreciate it if you could let us know whether the issue persists and on which page you’re seeing the problem. We’re here to help and would love to fix this for you as quickly as possible.
Looking forward to your response so we can resolve this fully.
Best regards,
Tinu
Customer Support Lead, Helixo
Proceed with caution!
Installed the app, it didn't work properly for any recommended products on Dawn Theme. It wouldn't convert the prices.
Reached out to support they did edits on the theme files and Cart stopped working. Their support poster child of "minimum effort and hope for the best".
If you care about your store, don't risk it with an amateur, zero quality control support team.
Summary: The issue occurred due to a problem with the app integration on your theme.
I’m truly sorry to hear about the negative experience you’ve had with our app and support team.
I sincerely apologize for any frustration caused by the issues with the theme and cart functionality.
At Helixo, we strive for quality service and take your feedback seriously. I would love the opportunity to make this right. If you could kindly grant us access to your theme again, we’d be more than happy to further investigate and resolve the issue promptly.
My support team and I have tried reaching out to you several times but, unfortunately, haven’t received any response yet.
Please give us a chance to assist you.
Thank you for your understanding and patience.
Please let me know how you’d like to proceed.
Kind regards,
Tinu
Customer Support Lead at Helixo
Calculated the wrong exchange rate, so had to disable, seems it does not work with all themes, adding random words to hit the 100 word minimum!!
Thank you for your feedback. But please note we use the exchange rate provided by Shopify itself.
Also, while enquiring with the support team we could find that you never contacted us regarding this issue. So we never got a chance to diagnose the issue or even reach conclusion whether this issue was indeed due to our app or just misunderstanding.
We are happy to help you with this matter if the issue is with our app. We always help our clients to achieve the app's full potential in every way we can. So please get back to us so that we can figure out what went wrong and fix it for you.
You can contact us via the in-app chat or at support@helixo.co
Looking forwards to hearing from you.
Customer service is so BADDDDDDDD ! Contacted them and waiting for more than 2 weeks, but the issue hasn't been resolved. First I sent them twice via email, but got no reply. Then I had to login to the app and sent them message via Chat support, there was no body there. So I left a message telling them that please contact me via email . Then I received a notification via email saying that somebody answered me via ... message (WHY MESSAGE, NOT EMAIL ????) , and she said "Let me check, one moment please", and then NOTHING ELSE. No answer, no more message, no email coming . I kept waiting but no body contacted me after that "one moment please" :(((( SUCH A TERRIBLE SUPPORT !!!!
Abysmal customer service. Virtually none. The responses that do arrive are very slow, not helpful, not followed up. So as long as things are working ok, then ok. But, it's not. First it was working with Shopify's multiple currencies and then apparently it was not. At first the prices showed USD and then they did not. At first the switch from the shop currency to chosen currency was fast, as claimed. Now it is very slow. No response from the app once again. It's been such a waste of time.
terrible app. They can't convert decimals! If you have $20.5 as a price, they'lll only take $20. Absolute amateur software and horrible customer service too
Hello, as we have observed, you have enabled Shopify markets, where the conversions are managed by Shopify itself. In such instances, our app may have limitations specific to these scenarios.
For a more accurate and efficient resolution, we recommend reaching out directly to Shopify support, as they are equipped to provide dedicated assistance in cases where Shopify markets are enabled.
Concerning your experience with our customer service, we sincerely apologize for any shortcomings you encountered. It appears there might be a misunderstanding concerning the handling of conversions.
We acknowledge the importance of clear communication and want to assure you that we value your feedback. We will conduct an internal evaluation and implement improvements based on your insights.
Thank you for your understanding, and we look forward to the opportunity to make amends and improve your experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo