BUCKS Currency Converter PRO++
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Integration was not as straight forward as I thought as the app comflicted with my native theme apps in the header.
But thanks to good human customer support (by Aleena) via chat and tech developer help the problem was sorted in a few hours.
So far, it's looking good.
We understand that integrations can sometimes be challenging, especially when native theme apps are involved in the header. We’re glad our support team and developers were able to quickly identify the conflict and resolve it for you.
Your kind words about Aleena and the human support experience mean a lot to us. We’re happy to hear that everything is now working smoothly and that things are looking good so far.
If you need any further assistance with UFE, Checkout Extensions, or anything else, please don’t hesitate to reach out. We’re always here to help.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Had some issues with the converter displaying the user's selected currency on the cart drawer. Aleena and Smrithi have been helpful and prompt with their responses but for a time there seemed to be a disconnect between the issue and what they're testing. Got fixed eventually and works as intended.
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that the app is working well for you and that it's integrating smoothly with your customized theme.
We're also delighted that Amrutha was able to assist you effectively with the positioning, sizing, and display of the converter box. Your appreciation truly means a lot to our team.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
very quick to get up and running. I need fixed currency conversion and the team indicated that they are currently building this functionally out to be available within the next 2 weeks
Thank you for sharing your experience!
We're glad to hear that you found the setup process quick and easy.
We're excited to let you know that our team is working hard to roll out the fixed currency conversion feature, and it should be available within the next two weeks. Your feedback is invaluable as we continue to improve our product.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Setup was straight forward and easier than I expected with step by step instructions on the dashboard as well as on video, and quick response from support via live chat to help me with final check to ensure that all steps were followed correctly in app set up.
Thank you for your detailed feedback!
We're glad to hear that the setup process was straightforward and easier than expected.
It's great to know that our support team was able to assist you promptly via live chat and help you with the final check to ensure everything was set up correctly.
If you have any further questions or need assistance, please don't hesitate to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Good app and great support service to help when there are issues
Thank you for the positive feedback!
We're delighted to hear that you're enjoying our app and finding our support service helpful.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very helpful for a novice website builder trying to get my store accessible, functioning, convenient, easy and well done for my customers. Your app made this a lot easier when I needed to format currency on my checkout and had trouble all night. Thank U!!
Thank you for sharing your experience!
We’re so glad to hear that our app has been very helpful for as a novice website builder.
Making your store accessible, functional, and convenient for your customers is our goal, and it’s great to know we could assist you.
If you need any more help or have any questions, please feel free to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
it works
Thank you for your feedback! We're glad to hear that it's working well for you. 😊
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
I was struggling with application bugs and no customer support for 3 days. Finally someone attended me and made it work. Many thanks. Now all is good, would've appreciated faster customer service but most converting applications are like this.
Thank you so much for your kind words. We are really sorry to keep you waiting for three days. Some issues may occur more time to check than usual. That is why it happened.
I am glad to see that everything is settled now. We could assure you that we will improve our service.
Feel free to let us know what improvements we can make from our side anytime. Seeing your satisfaction gives us the utmost happiness.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
es una pasada, es muy practica y te ahorra mucho tiempo y aumenta tu mercado y ganancias,
¡Muchas gracias por tu increíble reseña!
Nos alegra saber que encuentras nuestra app muy práctica y que te ha ahorrado tiempo, además de aumentar tu mercado y ganancias.
En caso de más consultas, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.
- Equipo de soporte de Helixo
I figured it out after hours of frustration due to no support during support hours. It's doing what it was designed to do.
Thank you for your feedback and for sharing your experience with our app. We sincerely apologize for any inconvenience caused during your recent frustration.
Please note that our support team operates from 9 AM to 11 PM IST, and we regret any delay in response outside of these hours. Upon returning online, we promptly contacted you to address any outstanding issues.
However, we are glad to hear that you have resolved the issue, and we appreciate your understanding. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out to us.
Thank you once again for choosing our app. We value your feedback and are committed to providing you with excellent service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Tinu, Customer Support Lead at Helixo.