BUCKS Currency Converter PRO++
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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The customer support is really bad, basically they can't help you with much (or they don't want to) and always are pushing you to talk to Shopify team instead of helping you themselves. After helping with nothing they even ask for a google review. Really shame.
Summary: The issue arose due to a misunderstanding about the app's functionality when Shopify Markets is enabled.
I’m sorry to hear that your experience with our support team was not as expected.
It seems that the issue arose due to a misunderstanding about the functionality of our app, particularly with Shopify Markets enabled in your store.
When Shopify Markets is enabled, the conversion display and price rounding are managed by Shopify itself. Our app functions as a currency switcher, but the conversion process is outside the scope of what our app controls. That's why we advised you to contact Shopify support, as they would be better equipped to assist with this specific issue.
I understand that it might have seemed like we were not willing to help, but I assure you that our goal is always to provide the best possible support within the capabilities of our app.
We deeply value your business and regret that this limitation led to a negative experience.
Please know that we are committed to improving our service to avoid such misunderstandings in the future, and we always strive to provide the best possible support within our app’s capabilities.
If you have any further queries, please don't hesitate to reach out to us at support@helixo.co or via our in-app chat.
-Tinu,
Customer Support Lead at Helixo
why is it not working jheeezzzzzzz
Summary: It seems that this issue has arisen due to an incomplete setup of our app, along with the unavailability of support during our offline hours.
I would like to kindly remind you that our support hours are from 9 AM to 11 PM (IST). Additionally, I noticed that we did not receive a response to our follow-up email when we were back online.
To assist you in resolving this matter, please complete the onboarding steps or refer to the step-by-step guide we previously provided.
If you encounter any further issues or have any additional questions, please don’t hesitate to reach out. I’m here to help!
Thank you for your understanding.
-Tinu,
Customer Support Lead at Helixo
very confusing
Summary: The issue arose due to a miscommunication between us.
I'm sorry to hear that the setup process was confusing for you.
It seems there was a miscommunication between us. I responded to your query yesterday, even though it was a Sunday when our team typically has the day off. I also made sure to inform you about the pricing issues in your store.
It's a bit disappointing that you didn’t reach out for further assistance before leaving a negative review, especially since you mentioned that you had sorted it out.
We’re always here to help and would have been happy to clear up any confusion.
While reviewing your store, I noticed that the money format is currently incorrect, even though it was set correctly before. Please follow the guidelines in the article linked below to adjust the money format:
https://docs.helixo.co/en/article/how-to-set-up-the-money-formatting-1q0b4ge/
If you have any further questions, please contact us at support@helixo.co or via our in-app chat. We're always happy to assist you.
-Tinu,
Customer Support Lead at Helixo
Their support is HORRIBLE. This app is extremely buggy, doesn't even work on certain iPad versions + flag option doesn't even show on newest mobile. Be aware! Support promised to fix the bugs/issues last 6 months to no avail. Continues to lie, their technical support team constantly gives false promises and now blocked me simply because they are not capable of fixing their bugs. Just horrendous overall. Worst app ever!
Calculated the wrong exchange rate, so had to disable, seems it does not work with all themes, adding random words to hit the 100 word minimum!!
Thank you for your feedback. But please note we use the exchange rate provided by Shopify itself.
Also, while enquiring with the support team we could find that you never contacted us regarding this issue. So we never got a chance to diagnose the issue or even reach conclusion whether this issue was indeed due to our app or just misunderstanding.
We are happy to help you with this matter if the issue is with our app. We always help our clients to achieve the app's full potential in every way we can. So please get back to us so that we can figure out what went wrong and fix it for you.
You can contact us via the in-app chat or at support@helixo.co
Looking forwards to hearing from you.
It is converted to the store's default currency at checkout. It would be much better if you fix this.
Summary: The issue arises from a misunderstanding regarding app limitations on the Checkout page. According to Shopify policies, apps are prohibited from making modifications on the checkout page.
Hello,
Thank you for sharing your feedback with us. We understand your concern about currency conversions at checkout.
According to Shopify policies, enabling Shopify markets is necessary to perform currency conversions on the checkout page. These markets handle the conversions as outlined in the following link: Shopify Payments - Selling and Getting Paid in Different Currencies
If you have enabled markets, Shopify will take care of the currency conversions on the checkout page. However, if you haven't enabled markets, our app can still switch currencies up to the cart page. Please note that apps are restricted from making modifications on the checkout page, as per Shopify guidelines.
We appreciate your understanding of this default behavior of our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo
I was looking forward to using this app on my website but instead it has caused confusion by converting values twice! It will list one converted price on the main page and then a different price after they add to cart! I also have been trying to get this problem resolved for over a month. So I emailed support to uninstall it. They said it was completed when it wasn't. Values are still converting twice and it has not been uninstalled. I am so very disappointed with the service that I received and I will not be using another app from this company because of this experience. I have been very patient and have been neglected as a customer.
Customer service is so BADDDDDDDD ! Contacted them and waiting for more than 2 weeks, but the issue hasn't been resolved. First I sent them twice via email, but got no reply. Then I had to login to the app and sent them message via Chat support, there was no body there. So I left a message telling them that please contact me via email . Then I received a notification via email saying that somebody answered me via ... message (WHY MESSAGE, NOT EMAIL ????) , and she said "Let me check, one moment please", and then NOTHING ELSE. No answer, no more message, no email coming . I kept waiting but no body contacted me after that "one moment please" :(((( SUCH A TERRIBLE SUPPORT !!!!
Abysmal customer service. Virtually none. The responses that do arrive are very slow, not helpful, not followed up. So as long as things are working ok, then ok. But, it's not. First it was working with Shopify's multiple currencies and then apparently it was not. At first the prices showed USD and then they did not. At first the switch from the shop currency to chosen currency was fast, as claimed. Now it is very slow. No response from the app once again. It's been such a waste of time.
Customer service is the more incompetent that I have seen for a very long time, frankly, stop contradicting you! It's been for a week that I have bugs with their application, they tells me to do this and that but in the end nothing changes. After I am told things that are false! I hallucinate! Seems very good and kind at first but in the long run believe me that these are people who do not know what they are talking about. Don't waste your time.
Hi!
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
It seems that you misunderstood our response.
Yes! The currency is converted at your checkout page also.
It is because you have enabled Shopify multi-currency.
Unfortunately, as per Shopify policies apps are not allowed to convert currency at the checkout page.
https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup
Hope this article can help you to understand well.
Also, regarding your initial query about rounding and conversion, as we've already told you, the conversions are handled by Shopify as multi-currency was enabled on your store.
That's why we told you to contact Shopify for better support.
Hope you understood.
I apologize again for the inconvenience. we take all reviews seriously and will use them in our continuous improvement efforts!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team