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They have the best shipping rates compare to other agents, the wide range of products available truly stands out. My service manager, SETH is very professional, always responsive and helps solve any issues quickly. Their dedication to making your shopping experience effortless is remarkable. The platform is user-friendly, it has saved me a lot of time from editing to migration of products to my store. If I had learned about this platform earlier, would have been much better. Very good for business.
I’m really disappointed with : 1-The long delivery time. 2-They will never reply to you online . 3-No one by the weekend works so if you have any questions you have to wait 2 days
Dear Djolie,
Thank you for sharing your feedback—we care deeply about resolving your concerns, and we’ve checked all records to address them sincerely.
1. About "long delivery time": Your August order was unpaid, so no delivery process started. We reached out via email/WhatsApp to clarify but didn’t get a reply. For all paid orders, timely delivery is our top priority, and we’re eager to assist if you have any follow-up needs here.
2. Regarding "no online replies": You contacted us at China’s midnight (Canada-China time difference). We replied within 24 hours and offered to set a fixed chat time that works for you—we never want time differences to block your support, but didn’t hear back. We’re still happy to adjust our schedule to your convenience.
3. For "no weekend support": We actually replied to your weekend messages the same day—we make it a rule to avoid letting users wait, and we’ll keep ensuring timely help even on weekends.
We’ve tried connecting with you via WhatsApp and email multiple times to work through these points, but haven’t gotten a response—so we’re reaching out here, hoping to keep solving this with you. We noticed you viewed our messages and asked about other processes; your account manager is still on WhatsApp, ready to listen and help whenever you’re open to it.
To all users: BuckyDrop’s core is solving your problems. We’re committed to thoughtful, transparent service, and we’ll always take the extra step to respond to your questions and resolve concerns.
Best regards,
The BuckyDrop Team
Exceptional Customer Service & Quality!
I’ve tried multiple suppliers in the past, but none compare to Buckdrop! From start to finish, their customer service has been nothing short of amazing. The team is responsive, professional, and genuinely cares about ensuring you have a great experience.
Not only is their service top-notch, but the quality of their products (or services—depending on what you're reviewing) is outstanding. They go above and beyond to meet expectations, and it shows in every interaction.
If you're looking for reliability, great communication, and a supplier that truly delivers, Buckdrop is the way to go. Highly recommend—they’ve earned a loyal customer in me!
The best application ever. Collaborators and support throughout the week, especially my brother Scottzhou. I learned a lot from him. It is not an ordinary application. It is your partner in success.
Honestly, BuckyDrop saved our business. We don’t use it as our supplier, but we use it to sync stock with 1688, and it works amazingly. Their team is very responsive, and if there’s any problem, they are happy to resolve it and truly value their clients. We recommend BuckyDrop to everyone, if we had known about them earlier, we would have used them as our supplier.
Thank you for trusting BuckyDrop! Your recommendation is the highest praise for our team, and we look forward to continuing creating value for your business!
Absolutely love Buckydrop, allows me to sell many different skus at once. They always go above and beyond to help when I have problems. Great customer service and prices.
It is truly encouraging to see that we have made a positive impact. Let’s keep growing together!
Excellent service, very consistent.
very good agent, fast service and easy to use.
PS: a very friendly account agent !
主图和SKU图都不能同步,还好意思每个月收200元.......
尊敬的用户，您好！感谢您对BuckyDrop的反馈与建议。对于因此给您带来的不便，我们深表歉意。
我们在收到您的反馈后，第一时间采取了以下措施：
【解决方案】
技术修复：我们的技术团队已积极排查，并在去年对接了新的Shopify商品接口。此次更新显著提升了相关功能的表现。
应急方案：如果后续使用中偶尔出现异常，我们可以手动为您进行同步处理。
【后续计划】
功能优化：我们将持续优化主图和SKU图的同步功能，以提升BuckyDrop的整体性能。
机制反馈：我们欢迎所有客户的反馈与建议，将及时采纳并报告改进进度。
体验提升：我们会持续优化界面、服务以及版本接口的更新迭代，以提升用户的使用体验。
再次感谢您的支持！如有任何疑问或进一步的反馈，欢迎随时与您的专属客户经理联系。
BuckyDrop has shown me the future of personal e-commerce. I only focus on promotion. The professional things such as product selection, procurement, and delivery are all performed by BuckyDrop, and the efficiency is very high.