Buddha Mega Menu & Navigation

I cannot log in. Please fix this issue theholidaydeals.myshopify.com

Two stars because it is actually a good menu. It would have been zero.

After finding small issues (but large enough to warrant a support ticket, such as: the menu loads over the existing menu so it always loads half a second after the page has loaded, and loads OVER the existing menu. Meaning people see the original menu, and then your buddha menu, and other things)

But the customer service is just horrendous. After submitting a ticket they asked for collaborator access (via shopify only, never replying to my email), I granted this, assuming they wanted to inspect before answering me. Then, they disabled the app, again with no email response and left it there for a day. Then I re-enabled it to continue testing on my draft template. This morning I logged in and they enabled the app on my live site - thus changing my live site's navigation to an incomplete, broken link, non-sensical menu system causing my lowest sales this year, several phone calls with "how do I...." and worst of all, revealing un-announced products to the general public and my customer base.

Absolutely SHOCKING that this can happen.

I don't think this app going to help if the majority of your traffic from mobiles.
They got a decent desktop menu with limited configurations, but manageable.
But, Very, very poor mobile menu. Not configurable. The mobile menu must organize differently to use limited space efficiently. This mobile menu is almost same as their desktop menu and the user simply has to scroll down a lot to find what they want.
Simply very bad design for anyone who got few more categories in their menu.
No technical support. They keep advising to go for the third party for even a simple change. But customize an app with a third party developer is waiting for disaster.
By the way, They said there are working on improving the mobile menu and provide help for customizations.

I sent you an e-mail about the installation and you still haven't returned?
Could you please support me for setup?

Be Aware if you install this app and decide not to keep it, because it places scripts 7 different places in your team files and they are not removed automatically when you uninstall the app which again means that your site is loading scrips for an app you don't have.

let's see, this app is good but needs lots and lots of improvement, for example you can't use you're icon for menu, and it does not support other app compatibility and i had other issue with menu acting weird, i do not recommend this app unless they make changes, and make more customizable. the support was ok , not bad or good just ok

It works - but if one doesn't need the app anymore there are no clear instructions or warnings on how to get the app's files and code that it leaves behind in your theme.

The developer says that Shopify does not allow them to touch the code on one's site, but other apps I have installed - they do adjust the code if asked.

There were about 10 items left in the code after Mega Menu was deleted from my store. Most of them were empty files but there were some lines of code that needed to be removed,

I had to contact the developer by e-mail for the names and code lines in order to uninstall them and keep my code clean. I did not see any obvious instruction or notice about this on their app page.

I think the developer would do better if they clearly and directly placed instructions on their app page of what is left behind when it is uninstalled and where to find it in order for the user to have clean code and no content files left behind.

And if the files are kept there to save the navigation previously made, then Buddha should have that option to save it in their console, not our personal files.

Why can this APP only be displayed on the mobile side but not on the web side?
I sent an email and didn't receive a usable response, so came to the comments section for help...

what is up with the redirects and the app crashing?