Avis (1 324)
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I tried this App and had a couple issues which happens, i was hoping to get them sorted out so I contacted support twice but no reply...
I have since found a cheaper and better Menu App
We are sorry you didn't have the best experience with us.
We looked through all our emails and all we could find is an email from 24th of March to which we replied but we didn't receive any response back. We did reply to the same email address you contacted us from.
Also one colleague of mine reached you again this morning via email. We also tried to find a new contact email on your website, in case ours got lost on the email you contacted us from, but we didn't find any contact form.
We take our job very seriously and we always reply to all of our clients as soon as possible.
We are eager also to help you create the best menu for your website. So if you are still willing could you please double check if maybe our email got lost in spam, as we learned that sometimes this happens? You can reach us anytime at contact@buddhaapps.com
Thank you and hope to get this sorted as soon as possible!
I have not had the chance to use the the app but will do so in the coming days or sooner than two weeks.I cannot rate the app at this time so I will start at 3
Thank you for taking the time to leave us a review! We are looking forward to a review update once you reinstall the app back and use it for longer time.
Meanwhile, please don't hesitate to get in touch via our support chat or email at support@buddhaapps.com, if you need any help.
We are here for you anytime!
Menu is great but support and documentation is lacking. I've sent email and has been waiting for a response. Yes I get that it's been only a day but in this days and age 24 hours for a support question to be answered is unacceptable.
Follow up--Super snippy support. Again, I think the app is nice, not crazy about the support before and even more so now.
Re the documentation, the only thing I can see is the tutorial which explains how to set things up, which is easy enough. However it doesn't explain any other issues that might come up. A FAQ section explaining most common problems would be useful.
Update-I'm changing to a 3 star because it's really one of the better ones available on Shopify. Pretty intuitive. Still some issue with mobile which you have to contact the app developer to fix.
So far so good.
But I am having a issue now where only the most recent collection shows up as a menu option in the menu builder.
What's the point in using this app when the basic features don't work properly?
I can get over the loading troubles, but I can't really get over the fact that it randomly decides to not show new or existing collections. After working very hard in creating a collection this app doesn't update and you can't see your collection title, much less select it.
It's a shame, because it's a fun little app and it could be awesome, but it lacks maintenance.
It's a cool app but it is not worth $239.4 per year.