Omtaler (1 298)
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Etter vurdering
amazing service, had a couple of small UI changes, which the team promptly resolved.
Easy to use interface and effective menu. I had a couple technical things I had to work through and the support was top-notch. Very responsive and helpful. I'm only using the free version at this point. I plan to expand when I get my store up and running but would recommend to others. If they provide this level of support to non-paying customers, I imagine they have a great focus on helping your business too.
Great App! Definitely worth installing..!
This is not a good application for reliability , nor if you want to get in touch with their customer service. Its only by email, no way else to contact them. Their navigation goes down many times, disrupts the smoothness of your site. We do not recommend this application, to many risks. And then no one to get ahold of to take care of the problems. Not a good feeling. There is better out there, as we have now.
Hello,
I am very sorry about the issue that occurred on 10th of September. I know as a business owner myself how crucial it is to make sure you don't have a downtime.
As we explained in each of the emails you sent us, the issue was caused by a change made by Shopify to the script tags which affected our app and other Apps on the app store. We weren't given a previous notice about this change so we could not prevent this.
We take responsibility for every one of our faults, but in this case we could not have prevented it. Also, it was 2 am at our end when the issue occurred and we were working like crazy to solve the issue. And we solved it quite rapidly (a few hours) considering the huge amount of customers. So I think this speaks a lot about our customer service and our commitment.
I just want to mention that I searched through our emails and I saw that you had our app installed for 2 years and 9 months in which time you only contacted us once saying that the menu was not working ok, we sent you a reply with screenshots showing that was displaying perfectly and no response after from you. Also on 10th of September 2020 we replied to all 5 of your emails and we received no answer.
Indeed we are offering support only via email but it is a great support. Our
reply time is very short and we always come back with a solution. Again, if my colleagues leaving their children in the middle of the night to solve a customers problem is not a good support, then I do not know what it is.
My reply might seem a bit personal and honestly it is. Because we put our heart and soul in this. And at least my colleagues amazing work should be taken into account.
Again I am sorry about the downtime, no merchant should have experienced this and I wish you all the best in the future.
Rox
I’ve been using Shopify for 2 years and struggled finding an app to add additional levels of drop-down menus to my store. I’m a photographer, not a coder and I was at the end of my patience watching way too many YouTube videos demonstrating the process to add by changing code!!
I was about to give up and hire a developer when I found Mega Menu – Watching the Tutorial videos I thought it was too easy and why had I struggled so long. After downloading the app it was that easy!
The Tree menu is exactly what I’ve been searching for. I spent a weekend adding the new collections and after testing it is exactly what I’d been searching for.
I’m excited to send a newsletter to my client base calling out the individual customized product pages that I was able to create with Mega Menu.
I’m sure that with the response I get I’ll be upgrading shortly
Anyone who wants to focus on their core business, but needs to have a more tailored menu for their client base will find Mega Menu easy to add and use.
Highly Recommended
I was in desperate need of something like this for my store to arrange my stuff in a better way.
Mega Menu is simply awesome.
And Rox at the back end of Mega Menu is equally awesome.
I recommend it to those who have large product categories.
Thanks :)
A great solution to functional menus on Shopify. Very easy to use and well worth the investment. It did take me a while to put together all the collections of products but very quick to create the links. Could creating the collections be integrated? I would also like to see more options for tweaking the menu design front-end. Otherwise brilliant and with excellent support as well!
Amazing app. Clean and easy to use. Perfect for those looking to make your menu experience more professional.
Love this app. Lets us customize our menu so customers can find what they are looking for FAST :)
Very easy to work with, user friendly and useful app.
Great job!