Omtaler (1 308)
Raffiner
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Etter vurdering
The app is seamless. Simple and easy to use. Definitely recommend the app for people that are looking at simple menu options that aren't available within shopify themes. Moreover the team is on point with support when I contacted them via email. Very responsive and helpful. My issue got resolved in no time.
Thank you so much for your lovely review! It’s great to know that we made the app work perfectly for you.
We're looking forward to bring more benefits to your store.
Awesome - Awesome! I have the Zen version and my website feels so easy to navigate now! Thank you Buddha! Check it out at www.ThePokerStore.com
amazing service, had a couple of small UI changes, which the team promptly resolved.
Undoubtedly the best menu to have on your Shopify store! Auto install, easy to design to your site and great customer support. I tried to install it over the weekend but had site code issues, contacted support and customer support (Roxana) did it for me! Works perfectly on my site @ www.SinCityCouture.com
Great App! Definitely worth installing..!
This is not a good application for reliability , nor if you want to get in touch with their customer service. Its only by email, no way else to contact them. Their navigation goes down many times, disrupts the smoothness of your site. We do not recommend this application, to many risks. And then no one to get ahold of to take care of the problems. Not a good feeling. There is better out there, as we have now.
Hello,
I am very sorry about the issue that occurred on 10th of September. I know as a business owner myself how crucial it is to make sure you don't have a downtime.
As we explained in each of the emails you sent us, the issue was caused by a change made by Shopify to the script tags which affected our app and other Apps on the app store. We weren't given a previous notice about this change so we could not prevent this.
We take responsibility for every one of our faults, but in this case we could not have prevented it. Also, it was 2 am at our end when the issue occurred and we were working like crazy to solve the issue. And we solved it quite rapidly (a few hours) considering the huge amount of customers. So I think this speaks a lot about our customer service and our commitment.
I just want to mention that I searched through our emails and I saw that you had our app installed for 2 years and 9 months in which time you only contacted us once saying that the menu was not working ok, we sent you a reply with screenshots showing that was displaying perfectly and no response after from you. Also on 10th of September 2020 we replied to all 5 of your emails and we received no answer.
Indeed we are offering support only via email but it is a great support. Our
reply time is very short and we always come back with a solution. Again, if my colleagues leaving their children in the middle of the night to solve a customers problem is not a good support, then I do not know what it is.
My reply might seem a bit personal and honestly it is. Because we put our heart and soul in this. And at least my colleagues amazing work should be taken into account.
Again I am sorry about the downtime, no merchant should have experienced this and I wish you all the best in the future.
Rox
Brilliant app, brilliant support. Keep up the good work
Very easey to use. recommended to all.
The app works great. If you are looking for something to create submenus on your store site, I recommend.
Absolutely amazing from tip to toe. Definitely recommend it to everyone with a Shopify shop!