Builder.io Visual Headless CMS

We are a Certified Shopify Partner and our team has been designing websites for nearly 30 years. We use apps that can assist with building landing pages from the product pages. I installed this app on a Client's site and decided not to use it, so we uninstalled. Okay, no problem. Went to a different Client's site and installed the app and it said I hadn't logged out of the other client's site, which is odd, since we UNINSTALLED IT from that website. So, I "logged out" again...(weird), and went through the install process on the different website. Confirmed email. Then the app asked me to Create A New Organization. Tried too. Three times. An error code popping up each time. So, I reach out to Customer Support......"isn't available until Monday." Alrighty, you just lost my business altogether. If you are going to have an app available, then A) it needs to work properly, B) customer support needs to be available 24/7. This is the Internet. Life and sales happens 24/7 - not just Mon-Fri.