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WORST EXPERIENCE! I had an issue with one of the product pages once I clicked on published it messed up the source of the page and published instead the shopify template instead of builder template. So I contact LOGAN in the support. He said he know what the issue was and that he will fix it. He turned off safe mode which is a safety feature to protect your work before publishing, then I don’t know what he did but he ended up messing 3 additional product pages!! I contacted my web developer to fix what Logan messed up and my web developer looked at it and said he even somehow deleted the HISTORY of that page which means it cannot be recovered! The web developer rate is $199 per page = 4 pages total $796! Is it fair for me to pay that amount for a mistake that Logan did on my website? I will keep everyone updated here on how builder is planning to fix this issue and if they are willing to fix it! If they are I will update this review!
As we shared over email a couple of weeks ago, we're sorry you had a frustrating experience and hopefully the root cause analysis we sent over was informative. It's valuable for us to hear about our users' experiences, both positive and negative. We have some improvements planned based on your feedback. Thank you!
Your app is not letting me install it. It takes me round and round the installation process. Please assist us. I've tried contacting you - nothing.
We’re sorry you ran into an issue, but we’re glad our support team was able to assist, and we’re happy to see you’re successfully using the app to build new experiences on your store.
We are a Certified Shopify Partner and our team has been designing websites for nearly 30 years. We use apps that can assist with building landing pages from the product pages. I installed this app on a Client's site and decided not to use it, so we uninstalled. Okay, no problem. Went to a different Client's site and installed the app and it said I hadn't logged out of the other client's site, which is odd, since we UNINSTALLED IT from that website. So, I "logged out" again...(weird), and went through the install process on the different website. Confirmed email. Then the app asked me to Create A New Organization. Tried too. Three times. An error code popping up each time. So, I reach out to Customer Support......"isn't available until Monday." Alrighty, you just lost my business altogether. If you are going to have an app available, then A) it needs to work properly, B) customer support needs to be available 24/7. This is the Internet. Life and sales happens 24/7 - not just Mon-Fri.
Thanks for your feedback, and I'm sorry to hear that your Builder experience hasn't been a positive one. I know that a reliable page builder is essential to keeping your business running smoothly. I see that you reached out to our support and our technical specialist helped remove the user associated with the organization. If there's anything else we can do to support you, please don't hesitate to reach out.