Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
January 21, 2022

Repeatedly screws up and fails to create sets. Support is unresponsive after over 24 hours. Do not use.

Snow Teeth Whitening
United States
Time spent using app: About 2 years
Seguno replied January 21, 2022

Update: We're glad to see you've been continuing to use the app over the last month. We'd love to connect and talk about your experience but are concerned you're still not getting our emails. Would you mind sharing an alternate contact address with help@seguno.com?

Hi there! Our sincere apologies for any confusion. We replied to your concern yesterday, so you may not be receiving our emails. Based on your discount set configuration, the number of codes requested is not possible due to the chosen code length. I've followed up with our contact information to schedule a call. Please get back to us, we're standing by to help! Thank you.

February 26, 2021

Awesome app, if only it worked. Tried multiple times to create discount sets, and it said it would email me the .csv file once the codes were created. The emails never arrived. I emailed support and they sent me the file, but no explanation of why it wasn't working.

Lou Lou & Company
United States
Time spent using app: 6 months
Seguno replied February 26, 2021

Hi there, I hope you are doing well. I am very sorry you had trouble exporting codes but wanted to clarify that is not a function of our app but Shopify itself. That being said, we are always here to help! If you reinstall the app, we'd be happy to run a script to retrieve the codes and send you a CSV file as we did back in September. Just let us know which discount set you'd like us to export :)

January 15, 2020

Hello, easy to install and we got the codes we needed. However when customers apply codes at the checkout before they entered all their checkout data like email, address and so on it shows that the code is INVALID. We lost quite some sales because of that and therefore need to install another app not for the next promotion. I tried to contact support to fix this issue but only found FAQ on their page so not helpful. I wish it could be successful... now I am in search of a new solution..

Appareal
Switzerland
Time spent using app: 28 days
Seguno replied January 15, 2020

Hello there, I'm sorry to hear that your codes weren't working in checkout, we know this can be extremely frustrating for you and your customers. After looking into your shop, we found that because you are using a custom checkout page by Bold Commerce these codes aren't working. We would suggest reaching out to Bold Commerce for more information and please let us know by email (help@seguno.com) if they are able to fix the problem or if you have any further questions :)

March 10, 2018

It wont let me export with a value. Therefore, I cannot use it with my reward app smileo. This is the whole reason I downloaded this app. If this gets fixed I will update my stars to 5.

My Shopping Addiction Co
United States
Time spent using app: Over 1 year