Calificación general
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
Fecha de modificación: 15 de junio de 2023

Substitutes tracking link for the packages with a spam site link. Terrible experience for our store

I guess we should realize that any free app is likely to just be stealing our customer info and/or re-routing them

Bryght Labs
Estados Unidos
7 meses usando la aplicación
Upatra respondió 15 de junio de 2023

Hi, sorry for the inconvenience. I work with this app alone besides my full-time job, so there will be some parts I miss. Please send me a detailed screenshot of this bug and I will prevent it in the future.

19 de enero de 2023

Work till it doesn't work and they don't respond, a day or 2 later it starts working again. And now it says it will stop working Sep 2023, not sure if vendor is updating.

Electrical Parts
Estados Unidos
Más de 1 año usando la aplicación
18 de julio de 2023

i paid for payapl sync and its not work the entire app bugging and stuck on the same situation every single time

Alrededor de 1 mes usando la aplicación
Upatra respondió 21 de julio de 2023

Sorry for the inconvenience. Can you please send me the file you uploaded so I can check?

Fecha de modificación: 8 de junio de 2021

Tried uploading the file with the shipment numbers but never works. It takes to some random sites. For e.g. if the shipment was sent via TOLL it by default tracks to a US website, Auspost takes to some future supply chains website. I thought that may be I did not provide the names of the carriers correctly the way it is in shopify so I corrected the file and then uploaded and clicked on Start --> Replace tracking but it still did not update the URLs correctly. Tried reaching them via online chat for another issue as well but no response.

4 días usando la aplicación
26 de agosto de 2020

Messed up all my fulfilments by sending customers a tracking link that goes to some random site, not the tracking company I put in the spreadsheet. Now all my customers have a useless tracking link in their inboxes.

La Fauxmagerie
Reino Unido
19 minutos usando la aplicación
Upatra respondió 26 de agosto de 2020

Hi, I'm so sorry for what happened, did you set up your own custom tracking URL? You can download the full example file to see the detail. By the way you can still verify the tracking link before you process to fulfill.

26 de mayo de 2020

One of the most non-user friendly fulfillment apps I think I've ever seen in my life. Im trying to map the headers and literally none of the correct ones are available to choose.

Estados Unidos
6 minutos usando la aplicación
Upatra respondió 26 de mayo de 2020

Hi, sorry for your inconvenience. Did you use csv file? Sometimes the file has some special character and makes merchant can't map header. You can convert the file to xlsx, it will work fine. We're working to fix the special character and will update the app soon. If you need, you can send me the file, I will help you convert it to xlsx