Overall rating
4.5
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and bulk fulfillment feature, ideal for handling large volumes of orders. The Paypal integration is a valued addition for some. The app is praised for its reliable performance and responsive customer support. Many merchants report significant time savings, particularly noting the bulk update of tracking details. The app's free usage further enhances its appeal.

December 1, 2023

The first time it worked fine but the last time an error occurred. Orders fulfilled using this app will mark the order as fulfilled but will be deleted or without tracking, causing confusion for customers. I'm looking for better app.

Wonder Skull
United States
21 days using the app
Upatra replied December 3, 2023

Sorry for your inconvenience, to fulfill the order with the tracking number, you can use Create Fulfillment option, which will add/assign the tracking number to the relevant order.

Using Mark Order as Fulfll will simulate the action mark fulfill in Shopify without any tracking number.

Edited June 15, 2023

Substitutes tracking link for the packages with a spam site link. Terrible experience for our store

I guess we should realize that any free app is likely to just be stealing our customer info and/or re-routing them

Bryght Labs
United States
7 months using the app
Upatra replied June 15, 2023

Hi, sorry for the inconvenience. I work with this app alone besides my full-time job, so there will be some parts I miss. Please send me a detailed screenshot of this bug and I will prevent it in the future.

July 18, 2023

i paid for payapl sync and its not work the entire app bugging and stuck on the same situation every single time

אוזו-שופ
Canada
About 1 month using the app
Upatra replied July 21, 2023

Sorry for the inconvenience. Can you please send me the file you uploaded so I can check?

November 24, 2023

Leave a review popup keeps coming back.

Inscribe Gifts
United Kingdom
4 minutes using the app
January 19, 2023

Work till it doesn't work and they don't respond, a day or 2 later it starts working again. And now it says it will stop working Sep 2023, not sure if vendor is updating.

Electrical Parts
United States
Over 1 year using the app
Edited June 8, 2021

Tried uploading the file with the shipment numbers but never works. It takes to some random sites. For e.g. if the shipment was sent via TOLL it by default tracks to a US website, Auspost takes to some future supply chains website. I thought that may be I did not provide the names of the carriers correctly the way it is in shopify so I corrected the file and then uploaded and clicked on Start --> Replace tracking but it still did not update the URLs correctly. Tried reaching them via online chat for another issue as well but no response.

LifeStylz
Australia
4 days using the app
August 26, 2020

Messed up all my fulfilments by sending customers a tracking link that goes to some random site, not the tracking company I put in the spreadsheet. Now all my customers have a useless tracking link in their inboxes.

La Fauxmagerie
United Kingdom
19 minutes using the app
Upatra replied August 26, 2020

Hi, I'm so sorry for what happened, did you set up your own custom tracking URL? You can download the full example file to see the detail. By the way you can still verify the tracking link before you process to fulfill.

May 26, 2020

One of the most non-user friendly fulfillment apps I think I've ever seen in my life. Im trying to map the headers and literally none of the correct ones are available to choose.

wavyplanet
United States
6 minutes using the app
Upatra replied May 26, 2020

Hi, sorry for your inconvenience. Did you use csv file? Sometimes the file has some special character and makes merchant can't map header. You can convert the file to xlsx, it will work fine. We're working to fix the special character and will update the app soon. If you need, you can send me the file, I will help you convert it to xlsx

September 23, 2023

Zen Brown
United States
5 months using the app