Avis (2 256)
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last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working!
You need to batch your images per 100 images per batch (in zip) for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after ...
Hi Daintyduvet,
We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen ...
This app used to work fine for me by resizing and also by adding watermarks to the images, however the watermark function is no longer working and the customer service experience is atrocious. They take their time responding to you and than give tyou the same generic responses with no help or solution to the problem. I would like a refund as the app watermark feature is not working for my site.
Messed up all of my images that are located in the product description. Reverting did not fix this. I have 400+ product pages I now have to fix. Thanks a lot.
We checked our tickets and found no prior tickets from you. Then we reached out to you and got no reply from you. We checked both from our app side and your store side, ...
Horrible costumer service. They charged me for a more expensive plan and didn't offer a solution or refund even if they agrees this was their mistake. Stay away!!
It does not work, Seemed like it is working in the beginning but everything gets back to where it starts all the time.
this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash
Hi,
We have not received any emails from you so we're not sure why you left a 1 star review. We sent you an email a couple of days ago to offer assistance but we have not ...
Worst app ever. It destroyed my theme! I contacted them and they were hostile and unwilling to help.
Hi,
I'm sorry that you had trouble with your theme but as we have explained to you, it was not caused by our app. Our app can only edit images, it can not make any changes to ...
I uninstalled this app, yet am still getting charged $99.99 per month. Please refund us and stop charging us. I have contacted shopify directly to attempt to get our money back - it even confirms in the billing that it was uninstalled Hextom: Bulk Image Edit & SEO (Uninstalled) $99.99 Bulk Image Edit Enterprise: 2023-05-20 - 2023-06-19
Hi,
I hope this message finds you well. I wanted to take a moment to address a matter regarding the billing process following the uninstallation of our app, and also share ...
The support for this app is sub par. I needed extra help and they just stopped emailing me back. I do not recommend if you need any custom help from the support.
Hi I didn’t receive a total refund of $127.94 USD (19.99+24-22+49.99+13.99+13.99+13.99+13.99) as indicated in the transcript (see attachment via email).
I just want to let you know how much of a struggle this has been in the past month because of the incident (read below). I am still trying to fix the issues created by this and honestly am just disappointed. The refund would be greatly ...
All the app charges have been refunded. Bulk editing can be efficient if done right. Or it can be damaging if done wrong. That's why we provide a way to revert a bulk update ...