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Hi I didn’t receive a total refund of $127.94 USD (19.99+24-22+49.99+13.99+13.99+13.99+13.99) as indicated in the transcript (see attachment via email).
I just want to let you know how much of a struggle this has been in the past month because of the incident (read below). I am still trying to fix the issues created by this and honestly am just disappointed. The refund would be greatly appreciated, but even at that, nothing can really compensate for the hours of work I have to redo to fix everything…
TLDR story: We're just disappointed and frustrated because not only did we spend $112 on this app, but all edits we made were lost. Basically, by “reverting” the photos, we were intending to undo a change (resize and minimize) because it was not the size we wanted, and eventually redo the resize and minimize in our intended size. That would have irreversible consequences, we had no idea!
It would have been helpful if the consequences had been in bright red in a disclaimer before it was made so simple.
So in a nutshell,
(1) We lost $127.94 ($19.99 + 24-22(August) + $49.99 (September) + $13.99 (October) + $13.99 (November) + $13.99 (December) +$13.99 (January)) - We lost all necessary edits that took several hours (we have over 500 products).
(2) *Recovering those losses will be our main objective.
(3) It's extremely nerve-wracking using the app and we’re worried about possibly losing anything if we do decide to revert. In light of our main objective, which is to *recover those losses, we would totally appreciate the refund, but in all sincerity, it is not helping us at this time.
All the app charges have been refunded. Bulk editing can be efficient if done right. Or it can be damaging if done wrong. That's why we provide a way to revert a bulk update easily by clicking a button. And we always suggest to try with small amount of images first.
It terms of the cost of the app. It is really a fraction of what you would use photoshop or hire someone to do. Let alone the time it saves to have it done in our app. We are a business and we have cost. We cannot offer it dirt cheap or free in this business world. As our users are all business owners, we should understand this.
Very easy and intuitive, saves hours of time!
Greatttttttttttttttttttttttttttttttttttttt app my website is already loading fast, i will recommend the app
Great App! And help me rank on google!
I've had staff members working from home helping me add new products to the website. Unfortunately they aren't hugely tech minded, and a lot of our product images weren't square - and I wasn't going to hassle to try and teach them image editing, so was just letting them upload the images however. I figured I could always go back and fix the images later, at least the products would be online.
This app just definitely proven to be a one click wonder, adjusting all my images to be square. I haven't even really looked into all the other options and things it can do, and I am stoked that I can set it to run a daily check for unsquare images and adjust them.
It realy easy to do the Alternative Text. It just take some Minutes its a verry cool app. Only small minus point for free its just for 50 pictures
Great app - saves a ton of time and is very user friendly. And superb customer service!
Thanks to Hextom and Allan!
This is saving me loads and loads of time, hours and days of image editing. Thanks for a great app, guys. I like all of your apps so far actually, great work.
I think it will help me a lot. Like it..............................................................
very easy to use, save times for photo editing