Hextom: Bulk Image Edit & SEO , 2,230 条评论
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Hi I didn’t receive a total refund of $127.94 USD (19.99+24-22+49.99+13.99+13.99+13.99+13.99) as indicated in the transcript (see attachment via email).
I just want to let you know how much of a struggle this has been in the past month because of the incident (read below). I am still trying to fix the issues created by this and honestly am just disappointed. The refund would be greatly appreciated, but even at that, nothing can really compensate for the hours of work I have to redo to fix everything…
TLDR story: We're just disappointed and frustrated because not only did we spend $112 on this app, but all edits we made were lost. Basically, by “reverting” the photos, we were intending to undo a change (resize and minimize) because it was not the size we wanted, and eventually redo the resize and minimize in our intended size. That would have irreversible consequences, we had no idea!
It would have been helpful if the consequences had been in bright red in a disclaimer before it was made so simple.
So in a nutshell,
(1) We lost $127.94 ($19.99 + 24-22(August) + $49.99 (September) + $13.99 (October) + $13.99 (November) + $13.99 (December) +$13.99 (January)) - We lost all necessary edits that took several hours (we have over 500 products).
(2) *Recovering those losses will be our main objective.
(3) It's extremely nerve-wracking using the app and we’re worried about possibly losing anything if we do decide to revert. In light of our main objective, which is to *recover those losses, we would totally appreciate the refund, but in all sincerity, it is not helping us at this time.
All the app charges have been refunded. Bulk editing can be efficient if done right. Or it can be damaging if done wrong. That's why we provide a way to revert a bulk update easily by clicking a button. And we always suggest to try with small amount of images first.
It terms of the cost of the app. It is really a fraction of what you would use photoshop or hire someone to do. Let alone the time it saves to have it done in our app. We are a business and we have cost. We cannot offer it dirt cheap or free in this business world. As our users are all business owners, we should understand this.
It sayd has edited 668 image(s) with alt tags. But when I check he site, nothiing is edited.
We will see how it goes ....its only been add now and they want a review....lmao
I've repeatedly attempted to remove watermarks with this app. The only thing I need it for. Notified support no response and no solution. It was promising at first but doesn't deliver fully.
this is the bad application i have used ever!!!!!!
i dont recommand at all, i used it for SEO, but didnt get any thing
I used this app to edit watermarks and that is not available in the free plan.
Waste of time.
We downloaded the app and just wanted to optimize the alt- texts. The moment we started, all the pictures in our shop were gone. Product images, banners, images on the blog and even the logo - all deleted. Nobody replies (so far) from support and even when we reverted the task, the pictures didn't came back. That's gonna be a expensive fault.
Hi,
Your images were not deleted. We have replied your email the earliest in our morning. We did not find product with missing images by going through edited images in each task. Some images that are resized by your instruction can be seen correctly resized on your website. Can you check your email and reply us?
Erin from Hextom
I'm disappointed.
When the app is on free plan, it is written in the watermark section that "custom editing" would be available in paid plan. I was expecting at least to be able to put the logo on the picture.
Instead nothing noticeable changed, I can only put some text, which sucks a lot.
I uninstalled another app that did that but only that to make room to Hextom.
Another really bumming point : the images in the banners can not be optimized.
They appear nowhere while they are very important to optimize for website speed.
This is a terrible app. If you choose to use this app and use Google Shopping for driving traffic, any watermark/text you add onto you product will flag as an error from Google and it will STOP showing your product. This is known as "promotional overlay" and Google will reject your products. Rejected products mean it will not show this on Google Shopping and you will not get sales through this channel.
I reverted all my products back to normal using the app a few days ago and I am STILL having errors so my products are not showing. I've lost at least 1 week of sales and counting and highly recommend NOT to use this app if you use Google Shopping.
I used this app to speed up my page but it seems like not working...hfhfhtfrytftyfytdjtrdrtshtreswhrewshrewhrewhrew