評論 (617)
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This is completely unacceptable.
We purchased your plugin and reached out to support multiple times, yet no one is responding. For a paid service, this level of support is extremely disappointing.
On top of that, the app itself is clunky, confusing, and not user-friendly at all. Instead of helping our workflow, it just makes things harder.
We expect a response and proper support as soon as possible.
App orribile, mi hanno addebitato dei soldi ingiustamente sulla mia carta di credito ( app mai usata solo scaricata per curiosità ), una volta che ho scritto per la seconda volta all’assistenza clienti non lo mai ricevuto risposta neppure via mail ,sto cercando di aprirle l’app nel mio shopify mi va di tutto tranne questa app.. sconsigliata
This app destroyed my site when I uploaded a full backup that the app itself had previously created. It replaced all file names with numbers and characters of all kinds. Additionally, the undo functions do not work properly—it seems that the current way files work in Shopify is not compatible with how this app manages files.
app is completely useless adds the same image via files so completely clogs up your library pooor design poor app poor support i asked for a refund due to multiple errors and they never gave it back to me
We're very sorry to hear about your experience. We've already processed your refund and sent several follow-up emails but haven't received a response yet. When you have a moment, please check your inbox or spam folder, or contact us at help@hextom.com so we can confirm everything has been resolved. We truly appreciate your feedback and hope your experience with us improves.
Messed up all of my images that are located in the product description. Reverting did not fix this. I have 400+ product pages I now have to fix. Thanks a lot.
We checked our tickets and found no prior tickets from you. Then we reached out to you and got no reply from you. We checked both from our app side and your store side, things look normal to me. I have no idea what you meant by "messed up all my images". I wish you let us know more about it. We are willing to help at help@hextom.com
This app used to work fine for me by resizing and also by adding watermarks to the images, however the watermark function is no longer working and the customer service experience is atrocious. They take their time responding to you and than give tyou the same generic responses with no help or solution to the problem. I would like a refund as the app watermark feature is not working for my site.
last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working!
You need to batch your images per 100 images per batch (in zip) for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.
Hi Daintyduvet,
We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again.
We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.
this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash
Hi,
We have not received any emails from you so we're not sure why you left a 1 star review. We sent you an email a couple of days ago to offer assistance but we have not received a reply.
If you have not received our email, please contact us at help@hextom.com. We can then help you with any issue you may have had with our app right away.
I uninstalled this app, yet am still getting charged $99.99 per month. Please refund us and stop charging us. I have contacted shopify directly to attempt to get our money back - it even confirms in the billing that it was uninstalled Hextom: Bulk Image Edit & SEO (Uninstalled) $99.99 Bulk Image Edit Enterprise: 2023-05-20 - 2023-06-19
Hi,
I hope this message finds you well. I wanted to take a moment to address a matter regarding the billing process following the uninstallation of our app, and also share some positive news.
Firstly, I'd like to clarify that the last charge you observed on your bill occurs subsequent to the uninstallation of the app. You may have noticed that the app is labeled as "uninstalled," which serves as an indicator that your subscription has been canceled. It's important to note that this does not imply any ongoing charges after uninstallation. Rather, it signifies the final bill in the billing cycle. This practice is consistent across all apps that operate on a monthly fee structure, ensuring fairness and transparency for our valued users.
Now, I am delighted to inform you that we have taken proactive steps to enhance your experience. Although it may not have been explicitly mentioned earlier, we have gone ahead and issued a refund for the charge incurred between the dates of 2023-05-20 and 2023-06-19. We sincerely appreciate your continued support and wanted to demonstrate our commitment to your satisfaction.
Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. We are here to assist you in any way we can.
Thank you for your understanding, and we look forward to providing you with an exceptional app experience.
Warm regards,
Sophie
Worst app ever. It destroyed my theme! I contacted them and they were hostile and unwilling to help.
Hi,
I'm sorry that you had trouble with your theme but as we have explained to you, it was not caused by our app. Our app can only edit images, it can not make any changes to your theme.
We have offered to provide you with any assistance you need with our app multiple times and even though the issue you described was not caused by our app, we have offered you a refund.
Unfortunately, as much as we'd like to resolve this issue for you, there's nothing more we can do since this appears to be a theme related issue. We have sent you a few emails regarding this in the last week but we have not received a reply.
We are still willing to help in any way we can. Please reach out to us if you still need assistance.
