Reviews (641)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its bulk image editing capabilities, which streamline operations for stores with large catalogs. Features include resizing, compressing, and renaming images to boost SEO and site performance. The app is user-friendly, offers both free and paid plans, and automates tasks like adding alt-text. Customer support is responsive and helpful, enhancing the overall user experience and compliance with SEO and ADA standards.

December 8, 2025

A fantastic app where the developer has pretty much thought of everything! Used to resize, reduce file size of loads of images to help increse page load speed. Can do so much more.

Totally Tasty
United Kingdom
About 1 month using the app
November 29, 2025

The editor doesn't save the state of the a session. Often, I am in the middle of selecting photos from a large set, and a wrong mouse click takes me back to the previous page after which I have to start making the selection all over again.

Studio Malad
India
2 days using the app
January 18, 2026

Recommend Hextom, excellent apps.

Angelios Jewelry
United States
Over 2 years using the app
November 23, 2025

Great customer service. Easy way to edit pictures. Highly recommend

CR Toys
United States
Over 1 year using the app
August 20, 2025

app is completely useless adds the same image via files so completely clogs up your library pooor design poor app poor support i asked for a refund due to multiple errors and they never gave it back to me

Ella Zaneta
United States
4 months using the app
Hextom replied November 6, 2025

We're very sorry to hear about your experience. We've already processed your refund and sent several follow-up emails but haven't received a response yet. When you have a moment, please check your inbox or spam folder, or contact us at help@hextom.com so we can confirm everything has been resolved. We truly appreciate your feedback and hope your experience with us improves.

July 16, 2025

This app destroyed my site when I uploaded a full backup that the app itself had previously created. It replaced all file names with numbers and characters of all kinds. Additionally, the undo functions do not work properly—it seems that the current way files work in Shopify is not compatible with how this app manages files.

TodoCuadros
Spain
About 2 years using the app
October 11, 2025

Crazy tool and customer support, thanks so much team !

NKOSI.
France
5 months using the app
May 1, 2024

This app is easy to use and it make life a lot easier being able to bulk change names, titles etc. The best image editor I've used on Shopify

Abebe+Booker
United States
About 1 month using the app
October 15, 2025

i use hextom apps on all the ecommerces i manage on shopify, i really don't know how could i do without

Piccole Canaglie
Italy
12 days using the app
October 3, 2016

Still busy with editing, will submit a final review when done, but so far it looks easy and well set out

Moollafurniture
South Africa
Almost 5 years using the app