Hextom: Bulk Product Edit

Awesome support, great functionality. Saved me hundred of hours and costs of other more expensive apps and services. The 24/7 chat support is incredible.

Excellent App!
This app is an essential tool in managing numerous aspects of our store with over 10,000 skus, and we are continually discovering new ways to utilize it. From re-organizing collections to building promotional pricing, the App is quick, accurate and reliable. When we’ve had questions, customer service was quick to respond. Highly recommend!

Great app! So many features to manage. Very fast and competent support!

Super easy to use to export and import any fields. Also has a revert feature, that can undo any actions right away, very nice to do that when you make big imports that affect many SKUs

UPDATE: Hextom have now reinstalled the alphabetical sorting of collections and I can now use the app again. The app is great so why change the UI? Developers need to communicate intended changes to apps BEFORE making changes.

Everything was working perfectly - really great app - until the UI was changed. Now I can't quickly select a collection (I have hundreds of collections) and now have to scroll down an enormous list which is no longer in alphabetical order no matter how I arrange my collections on shopify - before the UI change the list was always presented alphabetically no matter how the arrangement was listed in shopify.
I try typing the name of a collecti me to a random collection starting with that letter then i type the next letter and rather than add it to the string I then get a collection starting with the next letter typed.
After playing around a bit I managed to get the characters typed to make a string but only if I typed super quick - so quick that I make mistakes as I'm not a professional typist.

At no time did I receive any notice of intent from Hextom stating that the UI would be changed - I certainly wasn't asked for any input on intended changes and how they would impact my use of the app.

Was any user consulted before the UI was changed? Did the "developers" perform any testing before changing the UI?

Hextom just seems like another business which treats its paying users with utter contempt.

What a shame, the app was really good and easy to use before this fiasco and I would happily have left a 5 star review.

When reaching out to the customer service at hextom I was asked not to leave a review of my opinion of the UI changes. Before they were introduced (with no warning) I would have shown that respect but since you choose to treat your paying customers with such contempt, I feel other prospective app users should know what kind of business they are dealing with.

Features are good but scammy and poor customer support.
Tried both Hextom Bulk Product Edit and Hextom Image Edit.

Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you.

Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

Great app and support if needed. Very helpfull app

This App works as stated. It's the only way to go when you need to do bulk editing.. Fairly easy to use.. Thank you!!!

Essential app with features that save a lot of time and that otherwise would be almost unthinkable to do manually. More and more glad to have found this app. Kind and prepared customer assistance, ready to help also to who, like me, it's not an expert and need help also for the more easy things. Thank you!

Very useful app