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thank you Vincent! Your customer support is amazing! this is the app you never knew you needed! I've used it nearly 200 times just this week!
I am not a very Tech Savvy person. I've spent 50+ years in Purchasing and Management. But have always needed my computer as a tool to help me become successful. So when I began working on two new e-commerce companies I have been lucky enough to find Hextom for my product uploads. I have run into several issues, but have been able to resolve all with the very professional help of Hextom's customer service people. I highly recommend this APP for any new or existing companies.
Super time saver and makes adjusting in bulk a breeze with so many different parameters. Love it.
Excellent App!
This app is an essential tool in managing numerous aspects of our store with over 10,000 skus, and we are continually discovering new ways to utilize it. From re-organizing collections to building promotional pricing, the App is quick, accurate and reliable. When we’ve had questions, customer service was quick to respond. Highly recommend!
Features are good but scammy and poor customer support.
Tried both Hextom Bulk Product Edit and Hextom Image Edit.
Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you.
Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.
Hi Daintyduvet,
We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again.
We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.
Bulk Editing features work really well
I am a very new website owner and this app has been a true blessing! I was so worried about how to efficiently manage my large inventory that changes almost every day and this app has helped a ton. Even better, their 24/7 support is fantastic. They don't just give canned responses. It is a real conversation and they help you troubleshoot and come up with ideas.
Love Love Love!! Makes editing so much easier, especially when changing prices for discounts and sales!!
This software is great and improves productivity. I had a problem and contacted the staff and they responded quickly. And helped us solve the problem! One hundred percent!
Best editor