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Application and support to be avoided.
I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal.
I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period.
Keep your money, it will save you a lot of time and money.
Hi,
I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us.
At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame.
Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future.
Thank you for bringing this matter to our attention.
Best regards,
Aaron @ Hextom Inc.
This app saved me so much time. I spent two hours trying to figure out how to "easily" update all 1000 of my products and then downloaded this app and had it done within minutes
This app has literally saved my company 100's of man hours. Inventory, price changes, description edits, etc... Nothing else that is quite this efficient and as good of a price! Love it! Highly recommended for anyone doing high product count stores.
The app does exactly as described and I think it is good value for the cost. It has saved me a lot of time.
I actually like this app. It saves me quite a bit of time as it pertains to organizing and controlling my inventory. There were moments when I felt it could do more, but overall i am very happy with it.
This app speeds up bulk editing. Sometimes it needs a couple of tries but overall I am very happy with it
Great for bulk editing descriptions, especially for sales! Easy for anyone to use & easy to understand
Time saving app. one of the few useful apps on Shopify. I use this app to update inventory , product detail changes.
Absolutely a time saver! And easy to use. Thank You.
This app is very easy to use and has all of the features I was looking for