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Terrible company and app, I had issues with the app and I payed for upgrade but when I tried to use my app I was on free membership only and had no access to my upgrade, I contacted customer support twice and had no response. 2 weeks later still not response from them. Terrible customer service!
Single sentence is enough! If you have may products, thats the must have and the most useful app in the app store.
This app along with their Bulk Image Editor have been my favorite apps as far as functionality. Truly don't know what I would do without it, and they are priced very reasonably.
Easily our most used app - love it and have had zero issues. Works perfectly as described and very user-friendly.
Application and support to be avoided.
I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal.
I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period.
Keep your money, it will save you a lot of time and money.
Hi,
I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us.
At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame.
Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future.
Thank you for bringing this matter to our attention.
Best regards,
Aaron @ Hextom Inc.
This is far and away my favorite shopify app. The interface is intuitive, it's incredibly powerful, and the team keeps adding features. Using this app just makes me happy.
Okay first off - I had nothing but problems with the app. It wouldn't do more than 10. For WHATEVER REASON that issue was with Shopify, I kept signing up for the app to pay (so I didn't have a limit) and it wasn't syncing I guess? Either way that isn't the Apps fault. I watched the videos in the app - which are short and to the point (thank you for that!) --- In the last hour I have made more than 2000 edits. I have changed variants, descriptions and right now product type is updating. This is worth its weight in gold. I probably won't need it keep it every month for the $20, and I will downgrade to the step below - but since I just loaded everything from my Etsy --- WELL worth it.
Great app! Definitely a time saver! Helps out to edit so many products, collections and customers info!
I have used this app so much. I did not know how useful it was going to be an absolute time saver. Does all edit just takes a little figuring out but its quite simple to use.
This tool is amazing. It's so hard to do bulk edits in Shopify, even using a CSV file. This app makes it (relatively) easy, and there's a nicely designed user interface too.