Hextom: Bulk Product Edit , 1 838 avis
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The app is clunky and needs to be more efficient and streamlined. Too much clutter on the homepage and drop-down menus.
Asked to write review before I could see results.So I give three stars. After being able to check I found (no surprise) it updated the db perfectly. So to be fair the review is now five stars.
Installed to check it out on the free trial. Then uninstalled cause its basically useless, yet lo and behold. They still charge you. Same story with another app from Hexcom. Do not install.
Somehow does not work for me. Everything is selected and ready for change. When I click Go.. nothing happens. I can click the button as much as I want but no action (Bulk change) is started.
This app made my life so much easier - if I could rate my favourite app within the whole of Shopify it would be this!
good app we love to use it often thanks for keeping it free and affordable to all. love it so much thank you again
Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.
Thank you for your review.
Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule.
We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at help@hextom.com
Hextom Support Team
The app is complex to use. Sometimes, it will not work despite the logic seeming right. Support is only via email so you will need to wait up to 48 business hours. I found a better alternative, and after two years, we will uninstall this app.