리뷰 (2,000)

전체 평점
4.8
평점 수준당 개수
  • 평점의 89%가 별 5개입니다
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2025년 2월 12일

Hextom, please work with Shopify and give me the ability to restore variants. It's 20+ days to restore based on App issue that deleted variants.

February 2025 App Issue that deletes variants.

I am hopeful in cases like mine with over 100,000 variants and being on 3 sites with Enterprise plan they have more solutions and at least try to reach out to Shopify on my behalf. It was their app that deleted the variants.

Please advise, Hextom. I have Loved the app but this scenario is a little precious and hope you can be more helpful.

Bella Frye
미국
앱 사용 기간 대략 1년
2025년 1월 1일

At first this app was invaluable. It made huge changes quickly that would have taken days. But the more I used it the more I have these odd side effects. Like variants I never added or have ever used showing up on products I recently made variant changes for and these variants were not showing in on the product in admin or as metafields on the product on even as metafields in settings. It took half a day to figure out what happened. In the end I had to use this app to remove a variant that seemingly didn't exist. Then a metafield that I used to be able to access in bulk editor no longer shows in bulk editor even though it's still showing on the product page. This was not an issue until I tried to edit that metafield using this app. I spent half the day on this too and here I am today dealing with it again. I am on a deadline and this is putting me so far behind. I am afraid to uninstall and be stuck with more problems I haven't found yet.

The Cult Glitter Co.
미국
앱 사용 기간 4일
2025년 2월 24일

Doesn't work anymore for me.

Naturally Free
미국
앱 사용 기간 1년 초과
2024년 4월 22일

Features are good but scammy and poor customer support.
Tried both Hextom Bulk Product Edit and Hextom Image Edit.

Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you.

Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

daintyduvet
미국
앱 사용 기간 2년 초과
답글 Hextom개 2024년 4월 30일

Hi Daintyduvet,

We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again.

We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.

2024년 4월 24일

The guy "James" useless. He knew what I needed help with and didn't move forward with the conversation. I requested help, and was sent to an "agent" who then read my issue and just sat there on the other end doing nothing. I wrote, again, what I needed help with, only for him to say "Yeah, I read your message earlier" wow! the brains on this guy! useless. horrible service. get a new agent!

Kapsoura Candles
오스트레일리아
앱 사용 기간 5개월
2024년 4월 22일

Useless app never works! Always glitches terrible support

Cali Tiger
오스트레일리아
앱 사용 기간 4년 초과
답글 Hextom개 2024년 4월 30일

Hello CALI TIGER!

We apologize for the inconvenience you experienced with our app. On April 22nd, we identified an outage and resolved the issue within 30 minutes of receiving the report. Our support agent notified affected merchants right after that.

We've sent a few emails to gather more information about your experience, but unfortunately, we haven't received a response yet. Could you please check your inbox and spam folder, and reply when you have a moment? We're here to help and want to ensure everything is working smoothly for you.

2024년 6월 30일

total crap, not working at all, shame

Beyioon
슬로바키아
앱 사용 기간 4일
2025년 2월 12일에 편집됨

They have accidentally deleted variants on over 5k of products, don't have revert functionality, and are very sorry for this. 3 sites. 3 reviews. 2 sites affected. February 2025, this glitch still exists.

Stuck unless Shopify can exempt 1k variant limit. Hextom, I'd like a full refund.

Tucey
미국
앱 사용 기간 거의 4년
2022년 1월 15일

I could not edit more than 20 product and they write you can edit unlimited. But for use it was good

busdeals.ae
아랍에미리트
앱 사용 기간 3년 초과
2020년 8월 15일에 편집됨

Horrible costumer service. They charged me for a more expensive plan and didn't offer a solution or refund even if they agrees this was their mistake. Stay away!!

Weedipedia
미국
앱 사용 기간 대략 2년