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Terrible customer service. The app is no longer working on my site and have been waiting more than 2 days for support to look at it. This is January!! during the sales!! our busiest time. Its unacceptable, I have deleted the app and will need my payment refunded.
Trying to import products into collections using csv and the app won't read what is very clearly in the column that I uploaded. Only 2 columns, sku and collection, and it shows correctly when setting it up. But on processing it says the collections column is blank, when it is clearly not. I have tried many times to upload my data and nothing.
Hi,
I have looked into the bulk editing task in question. The task was created correctly. When checking the detail logs, you will see that the products were not changed because they are already in the state as required in the CSV file, which means in your case, the products are already in the collections you want to add them to. I spot checked a few products, and they are indeed already in those collections. That's why the task finished as 0 products edited.
Please let us know if you have any questions. Our support email is help@hextom.com.
Thanks :-)
This is the MOST confusing and frustrating app I have ever seen!
This app only works about half the time. I can't believe a company would release this kind of trash without fixing the bugs.
so expensive now.... 150 usd for a month ? how can you charge that price ?
Does not perform well. Support told me it should work like that. It's much faster to use a simple CSV editor. This app use extremely slow, to make a partial export in CSV took 1 hour.
All other filters and corrections also taking hours. Does.
They charged me 29.99 for the test.
Doesn't work and 0 response on support/mial. I sended multiple emails/messages. Nobody respond. Unforunatly
Hi,
Your latest question was on Friday May 5th, and we have responded on the same day. Also it sounds like you didn't get our earlier response on Tuesday. I'm suspecting that our email response was blocked from your inbox.
Anyways, that problem was very easy to resolve. I have created a task and stopped it from running. It can be used as a template. You can recreate the task as is and run it to achieve what you are looking to do.
Let me know if you have more questions. Please check your spam box, see if help@hextom.com was blocked.
Thanks,
Aaron
This app messed up all my prices. It's not worth the money or the time. All prices on my site are wrong.
It only updated price on didn't update the price on a 1/3 of the products on my website - definitely want my 14.99 back!
Didn't work and still got charged.