Hextom: Bulk Product Edit , 1 765 recensioner
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Application and support to be avoided.
I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal.
I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period.
Keep your money, it will save you a lot of time and money.
Hi,
I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us.
At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame.
Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future.
Thank you for bringing this matter to our attention.
Best regards,
Aaron @ Hextom Inc.
so bad app i can not export more than 10 product each time and plan is paid soooooooooooooooooooooo baddddd
Hi,
I noticed that you have upgraded to a paid plan this morning. But then you downgraded to demo plan 20 minutes later. I guess it was not an intended action from your side. If you are still interested in using our app you may upgrade to a paid plan again. I can make sure that we will refund you if there are any additional charges for this billing period. You are welcome to send us a support ticket at help@hextom.com if you have questions.
Thanks,
Aaron @ Hextom Inc.
Doesn't work and 0 response on support/mial. I sended multiple emails/messages. Nobody respond. Unforunatly
Hi,
Your latest question was on Friday May 5th, and we have responded on the same day. Also it sounds like you didn't get our earlier response on Tuesday. I'm suspecting that our email response was blocked from your inbox.
Anyways, that problem was very easy to resolve. I have created a task and stopped it from running. It can be used as a template. You can recreate the task as is and run it to achieve what you are looking to do.
Let me know if you have more questions. Please check your spam box, see if help@hextom.com was blocked.
Thanks,
Aaron
Doesn't work selecting more than one filter conditions. Tried multiple times, synced collections and everything.
I could not edit more than 20 product and they write you can edit unlimited. But for use it was good
Horrible costumer service. They charged me for a more expensive plan and didn't offer a solution or refund even if they agrees this was their mistake. Stay away!!
I took app off my account about 5 months ago and noticed I was still being charged. I originally cancelled it because it was confusing to use and it would miss a lot of products when I did get it to work. I didn't like the fact that it was so difficult to use, on top of that they keep charging me after I cancelled it.
Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.
Thank you for your review.
Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule.
We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at help@hextom.com
Hextom Support Team
YEA...uhmmm...i have like 30 task that do absolutely nothing but just sit there...not editing anything
Terrible company and app, I had issues with the app and I payed for upgrade but when I tried to use my app I was on free membership only and had no access to my upgrade, I contacted customer support twice and had no response. 2 weeks later still not response from them. Terrible customer service!